Fulfillment Coordinator

Relx Plc; Manila; On-site; PHP 335,000 - 513,000; Full time

Job summary

Relx Plc in Manila is seeking a detail‑oriented Fulfillment Coordinator to handle data-driven processes and support client workflows. You will execute tasks, monitor productivity and quality, and identify process improvements while collaborating with internal and external teams to deliver projects.

The role requires 1–2 years of BPO experience, strong communication, and quick learning of AI tools. Familiarity with Salesforce/Jira and CRM systems is a plus, with proficient cloud and office tool

Qualifications

• Bachelor’s Degree or 2nd year college completed with no back subjects/incomplete units.
• 1–2 years BPO experience.
• Above average to excellent communication skills.
• Ability to quickly learn and apply enterprise AI tools and technologies.
• Basic knowledge of Salesforce and Jira is a plus; CRM experience is beneficial.
• Familiarity with cloud-based apps like Google Drive/Sheets/Docs and MS Office.

Responsibilities

• Execute processes assigned by client/management.
• Meet defined productivity targets and quality targets.
• Identify process improvement opportunities as they arise.
• Report process deficiencies to ensure accurate execution.
• Create and finish projects assigned by the client.
• Collaborate with internal and external teams to complete projects.
• Review submissions.

Skills

Communication skills

Analytical thinking

Attention to detail

Education

Bachelor’s Degree / 2nd year college completed with no back subjects

Tools

Salesforce

JIRA

CRM software

Google Drive

Google Sheets

Google Docs

MS Office

Job description

## Fulfillment CoordinatorApply: Manila: Full time: Posted Today: R119184WHAT IS YOUR ROLEAs a Fulfillment Coordinator, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes. WHAT WILL YOU DO* Execute processes assigned by the client and/or management.* Ensure defined productivity targets are met.* Ensure defined quality targets are met.* Identify process improvement opportunities as they arise.* Reports process deficiencies to ensure accurate execution of tasks.* Creating and finishing projects assigned by the client.* Collaborate with internal and external teams in completing projects.* Review submissions. WHAT WE’LL LIKE ABOUT YOU YOU ARE...* Curious and authentic, just like us!* An analytical and critical thinker, with an eye for even the most minute of details* Passionate about client satisfaction YOU HAVE...* Bachelor’s Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)* At least 1-2 years BPO experience* Above average to Excellent Communication skills* Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives* Basic knowledge of Salesforce, JIRA is a plus.* Experience in using CRM and other similar applications or tools.* Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.* **Must be in current role for 1 year.*** **Must not have received any Disciplinary Action within the past 12 months.*** **Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months.*** **Must not have any Attendance and Punctuality issues in the past 12 months.*** **Must have a successful or above rating in the last Enabling Performance cycle**.