Fulfillment Coordinator (Quezon City)

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; Hybrid; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Annual raises

Incentives

Comprehensive HMO

Life and accident insurance

Hybrid work setup

Job summary

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking a Fulfillment Coordinator to review data across tools and databases, executing client-defined processes while maintaining productivity and quality targets.

The role requires accuracy, problem solving, and timely collaboration with internal and external teams to complete projects. The ideal candidate holds a bachelor’s degree (or 2nd year college) with 1–2 years in a BPO/shared services setting, plus solid communication skills and the

Qualifications

• Bachelor’s Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
• With 1-2 years' experience in a BPO/ shared services environment
• Background in back-office operations, document review/processing, data entry, or administrative support is preferred
• Above average to Excellent Communication skills
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Basic knowledge of Salesforce, JIRA is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
• Willing to work on a flexible/shifting schedule, depending on business requirements

Responsibilities

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• Creating and finishing projects assigned by the client.
• Collaborate with internal and external teams in completing projects.
• Review submissions.

Skills

Analytical thinking

Attention to detail

Communication skills

Learning agility

CRM experience

Education

Bachelor’s degree (any field)

2nd year college completed

Tools

Salesforce

JIRA

Google Workspace

Job description

WHAT IS YOUR ROLE

As a Fulfillment Coordinator, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.

• Ensure defined productivity targets are met.

• Ensure defined quality targets are met.

• Identify process improvement opportunities as they arise.

• Reports process deficiencies to ensure accurate execution of tasks.

• Creating and finishing projects assigned by the client.

• Collaborate with internal and external teams in completing projects.

• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us!

• An analytical and critical thinker, with an eye for even the most minute of details

• Passionate about client satisfaction

YOU HAVE…

• Bachelor’s Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)

• With 1-2 years' experience in a BPO/ shared services environment

• Background in back-office operations, document review/processing, data entry, or administrative support is preferred

• Above average to Excellent Communication skills

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

• Basic knowledge of Salesforce, JIRA is a plus.

• Experience in using CRM and other similar applications or tools.

• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.

• Willing to work on a flexible/shifting schedule, depending on business requirements

Why join us?

• Competitive salary with annual increase and incentive

• Career Development Programs

• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year

• Comprehensive HMO for you and up to 4 Dependents

• Day 1 Life and Accident Insurance

• Flexible Retirement Plan

• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done virtually.