Customer Success Associate

Relx Plc; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

RELX PLC in Manila is seeking a Customer Success Associate to support Tier 3 faculty inquiries, coordinate virtual meetings, and assist with initiatives and training material updates. You will monitor product usage, identify upsell opportunities, and act as a product expert while maintaining clear documentation.

The role requires strong communication, presentation skills, and proficiency in MS Word/Excel/PowerPoint, plus CRM familiarity and quick learning of enterprise AI tools.

Qualifications

• Bachelor's degree or completed at least 2 years in college.
• Minimum 2 years relevant experience.
• Excellent written and verbal communication skills; strong presentation ability.
• Proficient in Microsoft Word, Excel and PowerPoint; familiarity with CRM tools.

Responsibilities

• Respond to faculty emails and requests in a queue-based system.
• Coordinate scheduling virtual meetings for Customer Success Managers.
• Assist with initiatives, tasks, and update internal product/process documentation.
• Monitor product usage to identify intervention opportunities and churn risks.
• Serve as product expert and update training materials and resources.

Skills

Excellent communicator

Presentation skills

MS Word/Excel/PowerPoint

CRM tools

Enterprise AI tools learning

Education

Bachelor's degree or 2 years college

Tools

CRM tools

Microsoft Office

Job description

## Customer Success AssociateApply: Manila: Full time: Posted Today: R118939**Accountabilities:** * Support Tier 3 level faculty by responding to faculty email and requests in a queue-based system* Respond effectively to inbound customer inquiries and concerns* Coordinate scheduling virtual meetings for Customer Success Managers* Support Customer Success Mangers by assisting with initiatives, completing tasks, and updating internal product/process documentation* Enact established customer journeys* Monitor product usage to identify intervention opportunities* Identify churn risks and upsell opportunities for sales team* Serve as a product expert by staying up to date on product offerings* Document faculty interactions and market feedback* Facilitate answering internal product questions* Assists internal teams with making edits to customer facing product training materials and resources* Assists stakeholders by entering data, creating spreadsheets, and updating presentations/reports* Look at requests from faculty, answering emails and resolving tasks* Other adhoc tasks assigned **Corporate Values:***1. Passion For Winning**2. Boundarylessness**3. Customer Focus**4. Innovation**5. Valuing People* **Qualifications:*** Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)* Must have at least 2 years relevant experience* Excellent communicator (both written and verbal), and strong presentation skills* Knowledgeable in Microsoft Word, Excel and PowerPoint* Familiarity in different CRM tools* Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.***Additional for internal applicants:*** 1. Minimum of 24 months in his/her current role; High Potential candidate for a leadership/support role.2. Endorsement from Supervisor and BU stakeholder3. Completion of Yellow belt Six Sigma online course4. Lead a successful CIM project (JDI. RIE), RPA/Automation project signed off by manager.5. Completion of required Skillsoft/facilitator-led training pre-determined by HR, Division Management team or BU.6. Monthly KPO consistently hitting or exceeding the target.7. No Attendance Issue.8. PDP score should either be 1 or 2 from previous year.