Fulfillment Operations Specialist

relx; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

RELX seeks a Fulfillment Coordinator in Manila to manage data-driven processes across client and management directions. You will ensure productivity and quality targets are met while learning new enterprise AI tools and technologies.

Required are 1–2 years of BPO experience, strong communication skills, and the ability to collaborate with internal and external teams. A bachelor’s degree is preferred; Salesforce/JIRA knowledge is a plus.

Qualifications

• Bachelor's Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
• 1–2 years BPO experience
• Above average to Excellent Communication skills
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications

Responsibilities

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• Creating and finishing projects assigned by the client.
• Collaborate with internal and external teams in completing projects.
• Review submissions.

Skills

Curiosity

Analytical thinking

Client focus

Communication skills

AI tools adaptability

CRM knowledge

Cloud apps basics

Education

Bachelor's degree or higher / 2nd year college

Tools

Salesforce

JIRA

Job description

RELX seeks a Fulfillment Coordinator in Manila to manage data-driven processes across client and management directions. You will ensure productivity and quality targets are met while learning new enterprise AI tools and technologies.

Required are 1–2 years of BPO experience, strong communication skills, and the ability to collaborate with internal and external teams. A bachelor’s degree is preferred; Salesforce/JIRA knowledge is a plus.