Frontline IT Service Desk Specialist

Recruitify_HR; Quezon City; On-site; PHP 40,500 - 49,500; Full time

Job summary

A recruitment firm is seeking an IT Service Desk Support specialist to provide first-line assistance for IT-related issues, manage service requests, and ensure user satisfaction. The ideal candidate holds a Bachelor's degree in Computer Science and has significant experience in IT support roles. Excellent troubleshooting and communication skills are essential. This position offers a competitive salary package up to 45K and opportunities for professional growth.

Qualifications

• 35 years of experience in IT service desk or support roles.
• Strong problem-solving skills and excellent communication abilities.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Maintain documentation for service desk activities.

Skills

Service desk operations

Troubleshooting

Customer service

Education

Bachelor’s degree in Computer Science or related field

Job description

A recruitment firm is seeking an IT Service Desk Support specialist to provide first-line assistance for IT-related issues, manage service requests, and ensure user satisfaction. The ideal candidate holds a Bachelor's degree in Computer Science and has significant experience in IT support roles. Excellent troubleshooting and communication skills are essential. This position offers a competitive salary package up to 45K and opportunities for professional growth.