Frontline Desktop Support Engineer - Fast First-Time Fix

Heidi Chef Solutions LLC; Quezon City; On-site; PHP 300,000 - 500,000; Full time

Job summary

A leading IT solutions provider in Quezon City is seeking a proactive Technical Support Engineer to deliver exceptional first line support. The role involves diagnosing and resolving technical issues, managing customer queries, and ensuring systems are fully functional post-troubleshooting. Candidates should possess strong problem-solving skills, relevant experience in technical support, and a degree in Computer Engineering or related fields. A positive attitude and excellent communication skills are essential for this position.

Qualifications

• Proven work experience in technical support roles.
• Excellent problem-solving and communication skills.
• Hands-on experience with various operating systems.

Responsibilities

• Provide first line support to customers, resolving issues or escalating when necessary.
• Diagnose and troubleshoot technical issues independently.
• Manage multiple open issues and follow up with clients.

Skills

Problem-solving

Communication skills

Technical troubleshooting

Time management

Self-learning

Education

Degree in Electronic and Computer Engineering or Computer Science

Tools

Windows 7 to 10

Windows Server

Mac operating systems

Microsoft Office Suite

Job description

A leading IT solutions provider in Quezon City is seeking a proactive Technical Support Engineer to deliver exceptional first line support. The role involves diagnosing and resolving technical issues, managing customer queries, and ensuring systems are fully functional post-troubleshooting. Candidates should possess strong problem-solving skills, relevant experience in technical support, and a degree in Computer Engineering or related fields. A positive attitude and excellent communication skills are essential for this position.