Tier 1 IT Support Engineer — Fast Problem Solver

Rest Solution Corp; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Rest Solution Corp in the Philippines is seeking an IT Support Engineer (Tier 1) to provide first-line assistance to end users, diagnose issues, and deliver timely resolutions across on-premises and cloud environments.

You will log activity in the ticketing system, monitor alerts, assist with Windows servers and networking, coordinate with teams, and ensure customer satisfaction. A related degree and solid communication skills are essential.

Qualifications

• Bachelor's degree or equivalent work experience in IT.
• Experience in end-user support and IT infrastructure.
• Experience supporting Windows-based systems including servers and clients.
• Experience with Windows Server administration, Active Directory, Group Policy, M365 and related tools.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience diagnosing and resolving hardware/software issues.
• Familiarity with virtualization and cloud platforms (Azure, AWS).
• Familiarity with firewall, switching, and access points.
• Excellent communication skills for team collaboration and client support.

Responsibilities

• Provide first-level IT support to end-users via remote or on-site methods.
• Monitor alerts and restore services promptly on infrastructure.
• Log all tickets with detailed troubleshooting steps.
• Handle tier 1 tasks on servers, networking, and cloud environments.
• Escalate issues with proper documentation and follow-up.
• Maintain ticket ownership and communicate progress to customers.

Skills

Customer support

Troubleshooting

Networking basics

Windows OS

Communication skills

Cloud basics

Education

Bachelor's degree in Computer Science/Information Technology

Diploma in IT or related field

Tools

Windows Server

Active Directory

Group Policy

Microsoft 365 (M365)

Azure

AWS

Hyper-V

VMware

Job description

Rest Solution Corp in the Philippines is seeking an IT Support Engineer (Tier 1) to provide first-line assistance to end users, diagnose issues, and deliver timely resolutions across on-premises and cloud environments.

You will log activity in the ticketing system, monitor alerts, assist with Windows servers and networking, coordinate with teams, and ensure customer satisfaction. A related degree and solid communication skills are essential.