Desktop Support Engineer

Heidi Chef Solutions LLC; Quezon City; On-site; PHP 300,000 - 500,000; Full time

Job summary

A leading IT solutions provider in Quezon City is seeking a proactive Technical Support Engineer to deliver exceptional first line support. The role involves diagnosing and resolving technical issues, managing customer queries, and ensuring systems are fully functional post-troubleshooting. Candidates should possess strong problem-solving skills, relevant experience in technical support, and a degree in Computer Engineering or related fields. A positive attitude and excellent communication skills are essential for this position.

Qualifications

• Proven work experience in technical support roles.
• Excellent problem-solving and communication skills.
• Hands-on experience with various operating systems.

Responsibilities

• Provide first line support to customers, resolving issues or escalating when necessary.
• Diagnose and troubleshoot technical issues independently.
• Manage multiple open issues and follow up with clients.

Skills

Problem-solving

Communication skills

Technical troubleshooting

Time management

Self-learning

Education

Degree in Electronic and Computer Engineering or Computer Science

Tools

Windows 7 to 10

Windows Server

Mac operating systems

Microsoft Office Suite

Job description

Quezon City CPO, Philippines | Posted on 01/02/2026

Provides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement.

Work Overview

• First response for desktop and cabling issues.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Works with servers and telephone systems.
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are accurately logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Troubleshoots independently aiming for first time resolution every time, knowing when to elevate when required to ensure consistent work velocity.
• Provides detailed information on steps taken on all escalations.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Excellent problem-solving and communication skills.
• Hands on experience with Windows 7 thru 10, Windows Server and Mac operating systems
• Knowledge of network security practices
• Ability to provide step-by-step technical help, both written and verbal
• Must be confident and socially adept
• Experience with Microsoft Office Suite
• Must be a fast and pro‑active self‑learner
• Must have a positive and helpful attitude towards other colleagues and work in general
• Must be able to handle pressure from time to time and always meet deadlines
• Ability to travel and work after hours when necessary
• Must have excellent time management, prioritization, scheduling and organization skills.
• Degree in Electronic and Computer Engineering or Computer Science.
• Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus