First-Line Desktop Support Engineer — Rapid IT Troubleshooter

Heidi Chef Solutions LLC

Philippines

On-site

PHP 335,000 - 614,000

Full time

14 days+

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Job summary

Heidi Chef Solutions LLC in Quezon City, Philippines, seeks a Technical Support Engineer to provide first-line IT support, resolve issues, and escalate when necessary. You will handle desktop problems, cabling, and basic network configuration, ensuring customer systems stay functional.

The role requires strong problem-solving, communication skills, and the ability to work with Windows, macOS, and Windows Server environments.

Qualifications

Bachelor's degree in Electronic and Computer Engineering or Computer Science.
Proven ability to troubleshoot Windows 7–10, Windows Server, and macOS.
Strong problem-solving and communication skills.
Experience with Microsoft Office Suite.
Ability to work after hours and occasional travel.
Certifications in Microsoft, Linux, Fortinet, Cisco or similar are a plus.

Responsibilities

Serve as first response for desktop and cabling issues.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Work with servers and telephone systems.
Log issues accurately and escalate when needed.
Prioritize and manage multiple open issues.
Follow up to ensure full functionality after troubleshooting.
Provide detailed steps taken on escalations.