Front Office Supervisor - Lead Guest Services & Growth

St. Francis Square Group of Companies; Philippines; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO upon regularization

15 VL / 15 SL

Employee incentives and discounts

Opportunities for career growth and培训

Job summary

St. Francis Square Group of Companies is seeking a Front Office Supervisor to lead the front desk team at Prince Plaza II Makati and deliver an exceptional guest experience.

You will supervise daily operations, train staff, handle check-ins and reservations, address guest concerns, and coordinate with other departments to ensure service excellence. This role demands strong leadership and a proactive, guest-centric approach.

Qualifications

• Strong leadership and team management experience.
• Excellent communication and interpersonal skills.
• Experience with hotel management software.
• Willing to work weekends/holidays.

Responsibilities

• Supervise daily front office operations.
• Provide training and guidance to front desk staff.
• Handle guest check-ins/check-outs and reservations.
• Address guest concerns promptly and professionally.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain records and reports related to front office activities.

Skills

Leadership

Communication

Hotel management software

Schedule flexibility

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Job description

St. Francis Square Group of Companies is seeking a Front Office Supervisor to lead the front desk team at Prince Plaza II Makati and deliver an exceptional guest experience.

You will supervise daily operations, train staff, handle check-ins and reservations, address guest concerns, and coordinate with other departments to ensure service excellence. This role demands strong leadership and a proactive, guest-centric approach.