Front Office Supervisor

St. Francis Square Group of Companies; Philippines; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO upon regularization

15 VL / 15 SL

Employee incentives and discounts

Opportunities for career growth and培训

Job summary

St. Francis Square Group of Companies is seeking a Front Office Supervisor to lead the front desk team at Prince Plaza II Makati and deliver an exceptional guest experience.

You will supervise daily operations, train staff, handle check-ins and reservations, address guest concerns, and coordinate with other departments to ensure service excellence. This role demands strong leadership and a proactive, guest-centric approach.

Qualifications

• Strong leadership and team management experience.
• Excellent communication and interpersonal skills.
• Experience with hotel management software.
• Willing to work weekends/holidays.

Responsibilities

• Supervise daily front office operations.
• Provide training and guidance to front desk staff.
• Handle guest check-ins/check-outs and reservations.
• Address guest concerns promptly and professionally.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain records and reports related to front office activities.

Skills

Leadership

Communication

Hotel management software

Schedule flexibility

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Job description

Are you a hospitality professional with a passion for service and leadership? We are looking for a Front Office Supervisor to lead our dynamic front desk team and deliver an exceptional guest experience at Prince Plaza II Makati.

Key Functions:

• Supervise daily front office operations to ensure smooth and efficient service.

• Provide training, guidance, and support to front desk staff.

• Handle guest check-ins/check-outs, reservations, and special requests.

• Address guest concerns and resolve issues promptly with professionalism.

• Coordinate with other hotel departments to ensure guest satisfaction.

• Maintain accurate records and reports related to front office activities.

Qualifications:

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Familiarity with hotel management software

• Flexible with schedules, including weekends and holidays.

• Bachelor's degree in Hospitality Management or related field preferred.

• Can work in Makati

• Available to start immediately

Other perk to enjoy:

• HMO upon regularization

• 15 VL / 15 SL

• Employee Incentives and Discounts

• Opportunities for career growth and training

Benefits:

• Employee discount

• Opportunities for promotion

• Promotion to permanent employee

Schedule:

• 8 hour shift

• Shift system