Front Office Supervisor

Sotogrande Hotel and Resort Group; Mandaue; On-site; PHP 250,000 - 420,000; Full time

Job summary

Sotogrande Cebu Hotel Inc., part of Sotogrande Hotel and Resort Group, is seeking a Front Office Supervisor to lead daily front desk operations at Angasil Rd, Mactan. You will oversee scheduling, guest check-in/out, inquiries, and room availability to ensure smooth and memorable stays.

The role requires a minimum of 2 years in a front office supervisory position within hospitality, plus strong leadership and customer service skills. Proficiency in the Ezee Absolute System and PMS is preferred.

Qualifications

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry.
• Excellent customer service skills and a proven track record of providing exceptional guest experiences.
• Strong leadership and team management abilities with the ability to motivate and develop a high-performing team.
• Proficiency in hotel management software and systems, such as property management systems.

Responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management.
• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience.
• Handle guest inquiries, complaints, and requests in a professional and courteous manner.
• Oversee the management of room availability, reservations, and room assignments.
• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators.
• Collaborate with other departments to ensure smooth hotel operations.
• Assist with the implementation of hotel policies and procedures.
• Contribute to the development and execution of front office strategies and initiatives.

Skills

Front desk supervision

Customer service

Team leadership

PMS proficiency

Tools

Ezee Absolute System

Job description

About the role

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Sotogrande Cebu Hotel Inc. at Angasil Rd, Mactan Lapu-Lapu. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.

Key responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management


• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience


• Handle guest inquiries, complaints, and requests in a professional and courteous manner


• Oversee the management of room availability, reservations, and room assignments


• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators


• Collaborate with other departments to ensure smooth hotel operations


• Assist with the implementation of hotel policies and procedures


• Contribute to the development and execution of front office strategies and initiatives

About you

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry


• Excellent customer service skills and a proven track record of providing exceptional guest experiences


• Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team


• Proficiency in hotel management software and systems, such as property management systems


• Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations


• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders


• Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service


• Proficient in Ezee Absolute System

About us

Sotogrande Hotel and Resort Group operates Sotogrande Cebu Hotel Inc.