Front Office Supervisor

Sotogrande Hotel and Resort Group; Cordova; On-site; PHP 402,000 - 536,000; Full time

Job summary

Sotogrande Cebu Hotel Inc. in Angasil Rd, Mactan Lapu-Lapu is seeking a Front Office Supervisor to oversee day-to-day front desk operations and ensure exceptional guest experiences.

This full-time role requires leading the front desk team, coordinating reservations, and managing guest interactions with a focus on service excellence. The ideal candidate will have at least 2 years in a supervisory front office role within hospitality, strong leadership, and proficiency in hotel management

Qualifications

• Minimum 2 years in a front office supervisory role in hospitality.
• Excellent customer service with a proven guest-experience record.
• Strong leadership and the ability to develop a high-performing team.
• Proficiency in hotel management software and systems, such as PMS.
• Effective problem-solving and quick decision-making skills.
• Excellent communication and interpersonal abilities.
• Enthusiastic and passionate about hospitality with commitment to service.
• Proficient in Ezee Absolute System.

Responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management.
• Manage check-in/check-out processes for a seamless guest experience.
• Handle guest inquiries, complaints, and requests professionally.
• Oversee room availability, reservations, and assignments.
• Monitor records of occupancy, revenue, and KPIs.
• Collaborate with other departments for smooth operations.
• Assist with hotel policies and procedures execution.
• Contribute to development and execution of front office strategies.

Skills

Front office supervision

Customer service

Leadership

Team management

Communication

Problem solving

Interpersonal skills

Adaptability

Tools

Ezee Absolute System

Property Management System

Job description

About the role

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Sotogrande Cebu Hotel Inc. at Angasil Rd, Mactan Lapu-Lapu. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.

Key responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management


• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience


• Handle guest inquiries, complaints, and requests in a professional and courteous manner


• Oversee the management of room availability, reservations, and room assignments


• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators


• Collaborate with other departments to ensure smooth hotel operations


• Assist with the implementation of hotel policies and procedures


• Contribute to the development and execution of front office strategies and initiatives

About you

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry


• Excellent customer service skills and a proven track record of providing exceptional guest experiences


• Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team


• Proficiency in hotel management software and systems, such as property management systems


• Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations


• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders


• Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service


• Proficient in Ezee Absolute System

About us

Sotogrande Hotel and Resort Group operates Sotogrande Cebu Hotel Inc.