Front Office Supervisor: Elevate Guest Experience

Grand Monaco Premier Hotel Inc.; Rizal; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

13th Month Pay

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Grand Monaco Premier Hotel Inc. is hiring for a Front Office Supervisor to oversee daily operations on-site in Rizal, ensuring smooth guest experiences and high service standards.

You will lead and train the Front Office team, manage check-in/out procedures, and address guest concerns while coordinating with Housekeeping, Reservations, Sales, and Security to guarantee seamless operations. The ideal candidate holds a Bachelor’s degree in Hospitality Management or related field, with 2–3 years

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field.
• At least 2-3 years of Front Office experience, with 3 years in a supervisory role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficient in hotel PMS and Microsoft Office.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Supervise the daily operations of the Front Office, ensuring efficient and smooth guest service.
• Lead, train, coach, and motivate Front Office team members to maintain excellent customer service standards.
• Monitor guest check-in and check-out procedures to ensure accuracy and efficiency.
• Handle guest concerns, complaints, and special requests professionally and promptly.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate with Housekeeping, Reservations, Sales, Security, and other departments to ensure seamless guest experiences.
• Prepare staff schedules and monitor attendance, punctuality, and overall performance.
• Monitor room status, occupancy, and room availability to maximize guest satisfaction and operational efficiency.
• Assist in achieving departmental goals, including guest satisfaction scores and revenue targets.
• Ensure accurate cash handling, billing, and daily audit procedures.
• Conduct shift briefings and endorse important operational updates to the next shift.
• Monitor the cleanliness and organization of the Front Office and lobby areas.
• Assist in onboarding and training newly hired Front Office staff.
• Prepare operational reports and submit them to the Front Office Manager or Hotel Management.
• Perform other duties assigned by Management.

Skills

Leadership

Communication

PMS

Microsoft Office

Problem-solving

Interpersonal skills

Education

Bachelor's degree

Tools

Hotel PMS

Job description

Grand Monaco Premier Hotel Inc. is hiring for a Front Office Supervisor to oversee daily operations on-site in Rizal, ensuring smooth guest experiences and high service standards.

You will lead and train the Front Office team, manage check-in/out procedures, and address guest concerns while coordinating with Housekeeping, Reservations, Sales, and Security to guarantee seamless operations. The ideal candidate holds a Bachelor’s degree in Hospitality Management or related field, with 2–3 years