Front Office Supervisor

Sotogrande Hotel and Resort Group; Consolacion; On-site; PHP 279,000 - 502,000; Full time

Job summary

Sotogrande Cebu Hotel Inc. in Cebu, Philippines, is seeking a Front Office Supervisor to oversee day-to-day front desk operations at Angasil Rd, Mactan, Lapu-Lapu.

This full-time role focuses on delivering exceptional guest experiences and smooth hotel operations. You will lead the front desk team, manage check-in/check-out, handle guest inquiries and complaints, and collaborate with other departments to implement front office strategies.

Qualifications

• Minimum 2 years of front office supervisory experience in hospitality.
• Proven track record of delivering exceptional guest experiences.
• Strong leadership and team management abilities.
• Experience with hotel management software, including PMS.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management
• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience
• Handle guest inquiries, complaints, and requests in a professional and courteous manner
• Oversee the management of room availability, reservations, and room assignments
• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators
• Collaborate with other departments to ensure smooth hotel operations
• Assist with the implementation of hotel policies and procedures
• Contribute to the development and execution of front office strategies and initiatives

Skills

Customer service

Leadership

Team management

Problem-solving

Communication

Adaptability

Guest relations

Hospitality industry knowledge

Tools

Ezee Absolute System

Property management systems

Job description

About the role

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Sotogrande Cebu Hotel Inc. at Angasil Rd, Mactan Lapu-Lapu. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.

Key responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management


• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience


• Handle guest inquiries, complaints, and requests in a professional and courteous manner


• Oversee the management of room availability, reservations, and room assignments


• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators


• Collaborate with other departments to ensure smooth hotel operations


• Assist with the implementation of hotel policies and procedures


• Contribute to the development and execution of front office strategies and initiatives

About you

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry


• Excellent customer service skills and a proven track record of providing exceptional guest experiences


• Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team


• Proficiency in hotel management software and systems, such as property management systems


• Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations


• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders


• Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service


• Proficient in Ezee Absolute System

About us

Sotogrande Hotel and Resort Group operates Sotogrande Cebu Hotel Inc.