Front Office Supervisor — Lead Guest Experience & Team

Sotogrande Hotel and Resort Group; Cordova; On-site; PHP 402,000 - 536,000; Full time

Job summary

Sotogrande Cebu Hotel Inc. in Angasil Rd, Mactan Lapu-Lapu is seeking a Front Office Supervisor to oversee day-to-day front desk operations and ensure exceptional guest experiences.

This full-time role requires leading the front desk team, coordinating reservations, and managing guest interactions with a focus on service excellence. The ideal candidate will have at least 2 years in a supervisory front office role within hospitality, strong leadership, and proficiency in hotel management

Qualifications

• Minimum 2 years in a front office supervisory role in hospitality.
• Excellent customer service with a proven guest-experience record.
• Strong leadership and the ability to develop a high-performing team.
• Proficiency in hotel management software and systems, such as PMS.
• Effective problem-solving and quick decision-making skills.
• Excellent communication and interpersonal abilities.
• Enthusiastic and passionate about hospitality with commitment to service.
• Proficient in Ezee Absolute System.

Responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management.
• Manage check-in/check-out processes for a seamless guest experience.
• Handle guest inquiries, complaints, and requests professionally.
• Oversee room availability, reservations, and assignments.
• Monitor records of occupancy, revenue, and KPIs.
• Collaborate with other departments for smooth operations.
• Assist with hotel policies and procedures execution.
• Contribute to development and execution of front office strategies.

Skills

Front office supervision

Customer service

Leadership

Team management

Communication

Problem solving

Interpersonal skills

Adaptability

Tools

Ezee Absolute System

Property Management System

Job description

Sotogrande Cebu Hotel Inc. in Angasil Rd, Mactan Lapu-Lapu is seeking a Front Office Supervisor to oversee day-to-day front desk operations and ensure exceptional guest experiences.

This full-time role requires leading the front desk team, coordinating reservations, and managing guest interactions with a focus on service excellence. The ideal candidate will have at least 2 years in a supervisory front office role within hospitality, strong leadership, and proficiency in hotel management