Front Office Supervisor — Lead Guest Experience & Team Growth

St. Francis Square Group of Companies; Makati; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO upon regularization

15 VL / 15 SL

Employee Incentives and Discounts

Opportunities for career growth and培训

Opportunities for career growth and培训

Job summary

St. Francis Square Group of Companies in Makati is seeking a Front Office Supervisor to lead the front desk team and deliver an exceptional guest experience at Prince Plaza II Makati. The role requires strong leadership, communication, and familiarity with hotel software, with flexibility to work weekends and holidays.

A Bachelor's degree in Hospitality Management or related field is preferred. We offer benefits including HMO upon regularization, annual leave, staff incentives, and opportunities

Qualifications

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Familiarity with hotel management software and front desk operations.
• Flexible with shifts, including weekends and holidays.
• Bachelor's degree in Hospitality Management or related field preferred.

Responsibilities

• Supervise daily front office operations to ensure smooth service.
• Provide training and support to front desk staff.
• Handle guest check-ins/ check-outs, reservations, and special requests.
• Address guest concerns promptly with professionalism.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain accurate records and reports of front office activities.

Skills

Leadership & team management

Excellent communication

Hotel management software

Flexible with schedules

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Job description

St. Francis Square Group of Companies in Makati is seeking a Front Office Supervisor to lead the front desk team and deliver an exceptional guest experience at Prince Plaza II Makati. The role requires strong leadership, communication, and familiarity with hotel software, with flexibility to work weekends and holidays.

A Bachelor's degree in Hospitality Management or related field is preferred. We offer benefits including HMO upon regularization, annual leave, staff incentives, and opportunities