Front Office Supervisor — Guest Experience Lead

Discovery Suites Manila, Philippines; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Discovery Suites Manila, Philippines is seeking a Front Office Supervisor for a full-time, on-site role in Metro Manila. You will oversee reception, guest check-in/check-out, reservations coordination, and lobby guest services to ensure a seamless guest experience.

The role requires strong leadership of the front office team, monitoring performance, scheduling, and accurate record-keeping, while collaborating with housekeeping, engineering and F&B to meet guest needs and revenue objectives.

Qualifications

• . Experience in front office operations in hotel or serviced apartment settings.
• . Strong customer service, communication, and interpersonal skills.
• . Ability to manage guest expectations and resolve issues effectively.
• . Experience with staff scheduling and coaching is a plus.

Responsibilities

• . Oversee daily front office operations including reception and check-in/out.
• . Coordinate reservations and lobby guest services.
• . Monitor staff performance and schedules; maintain records and reports.
• . Collaborate with housekeeping, engineering, and F&B to meet guest needs.
• . Ensure compliance with hotel policies and service standards.

Skills

Front office supervision

Customer service

Communication skills

Team coaching

Cash handling

PMS proficiency

English proficiency

Education

Diploma/degree in Hospitality Management

Tools

PMS software

Office software

Job description

Discovery Suites Manila, Philippines is seeking a Front Office Supervisor for a full-time, on-site role in Metro Manila. You will oversee reception, guest check-in/check-out, reservations coordination, and lobby guest services to ensure a seamless guest experience.

The role requires strong leadership of the front office team, monitoring performance, scheduling, and accurate record-keeping, while collaborating with housekeeping, engineering and F&B to meet guest needs and revenue objectives.