Front Office Staff

Palms Elyu Resort Hotel; San Juan; On-site; PHP 201,000 - 335,000; Full time

Job summary

Palms Elyu Resort Hotel in San Juan, La Union is seeking a Front Office Staff member to warmly welcome guests, manage check-ins and check-outs, and assist with reservations and guest requests. You will ensure a smooth and memorable stay while coordinating with other departments to maintain top service standards.

No prior hospitality experience required, but a friendly, professional and reliable attitude is essential.

Qualifications

• Experience in hospitality or customer service is an advantage but not required.
• Friendly, professional and reliable demeanor is essential.
• Ability to work in a fast-paced resort environment.

Responsibilities

• Welcome guests
• Handle check-ins and check-outs
• Assist with reservations and guest requests
• Ensure a smooth and pleasant guest experience
• Coordinate with other departments
• Handle payments and records
• Follow Palms Elyu's service standards and procedures

Skills

Guest service

Communication

Organization

Reliability

Job description

About the role

The Front Office Staff is responsible for welcoming guests, handling check-ins and check-outs, assisting with reservations and guest requests, and ensuring a smooth and pleasant guest experience. The role also involves coordinating with other departments, handling payments and records, and following Palms Elyu's service standards and procedures.

Key responsibilities

• Welcome guests
• Handle check-ins and check-outs
• Assist with reservations and guest requests
• Ensure a smooth and pleasant guest experience
• Coordinate with other departments
• Handle payments and records
• Follow Palms Elyu's service standards and procedures

About you

• Friendly, professional, organized, and reliable
• Guest-oriented with good communication skills
• Able to work in a fast-paced resort environment
• Experience in hospitality or customer service is an advantage but not required