Front Desk Receptionists

VILLA PRUDENCIA BEACH RESORT; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A beach resort in Cebu City is seeking a Front Desk Officer to greet and assist guests during their stay. Responsibilities include managing check-ins and check-outs, handling reservations, and providing information about resort amenities. Ideal candidates possess excellent communication skills, experience in hospitality, and flexibility to work varied hours.

Qualifications

• Previous experience in a front desk, customer service, or hospitality role preferred.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage the check-in and check-out process, ensuring accuracy and efficiency.
• Handle reservations, cancellations, and modifications using the resort’s booking system.
• Provide information about resort amenities, activities, and local attractions.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with other departments to fulfill guest needs.
• Process payments and issue invoices.
• Maintain a clean and organized reception area.

Skills

Excellent communication and interpersonal skills

Proficiency in using reservation systems or hotel management software

Strong problem-solving and multitasking abilities

Education

High school diploma or equivalent

Job description

Responsibilities

• Greet and welcome guests upon arrival.
• Manage the check-in and check-out process, ensuring accuracy and efficiency.
• Handle reservations, cancellations, and modifications using the resort’s booking system.
• Provide information about resort amenities, activities, and local attractions.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with other departments (housekeeping, maintenance, etc.) to fulfill guest needs.
• Process payments and issue invoices.
• Maintain a clean and organized reception area.

Qualifications

• Education: High school diploma or equivalent; additional hospitality training is a plus.
• Experience: Previous experience in a front desk, customer service, or hospitality role preferred.
• Skills:
• Excellent communication and interpersonal skills.
• Proficiency in using reservation systems or hotel management software.
• Strong problem-solving and multitasking abilities.
• Professional appearance and demeanor.
• Other: Flexibility to work evenings, weekends, and holidays.