Front Office Manager

JMP TWIN EAGLE Manpower and Allied Services Inc.; Baguio; On-site; PHP 334,800 - 558,000; Full time

Job summary

A hospitality services company in Baguio is seeking a Front Office Manager to oversee daily operations, manage staff, and enhance guest experiences. Candidates should have a Bachelor's degree in Hospitality Management and 1-3 years of relevant experience. Strong leadership and customer relationship skills are essential. This role offers opportunities for career growth in a dynamic environment.

Qualifications

• 1-3 years of experience in a front office or customer service role.
• Proven leadership skills to effectively manage front office staff.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee daily front office operations for guest experience.
• Manage staff scheduling, training, and performance evaluations.
• Assist in developing and implementing quality service policies.

Skills

Customer Relationship Management

Communication

Interpersonal Skills

Leadership

Education

Bachelor’s degree in Hospitality Management

Job description

Responsibilities

• Oversee daily front office operations to ensure a smooth and efficient guest experience.
• Manage staff scheduling, training, and performance evaluations within the front office team.
• Assist in developing and implementing policies and procedures to enhance service quality.
• Address guest inquiries and resolve issues promptly to maintain high satisfaction levels.
• Collaborate with other departments to ensure a cohesive hotel operation and guest experience.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality Management or related field.
• Experience Level: 1-3 years of experience in a front office or customer service role.
• Skills and Competencies: Strong Customer Relationship Management skills.
• Qualities and Traits: Excellent communication and interpersonal abilities.
• Responsibilities and Duties: Proven leadership skills to manage front office staff effectively.
• Working Conditions: Ability to work flexible hours, including weekends and holidays.