Front Office Supervisor

Solano Hotel; Batangas City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A local hotel in Batangas City is seeking a Front Office Manager to supervise and lead the front office team. Responsibilities include overseeing front desk activities, managing cash handling, and training staff to ensure high-quality guest service. Ideal candidates will have strong leadership skills and experience in customer service. This position offers an opportunity to lead a dynamic team in a busy hotel environment.

Qualifications

• Previous experience in a customer service role.
• Excellent interpersonal and communication skills.
• Proven leadership and organizational skills.
• Working knowledge of hotel management systems.
• Able to multitask and prioritize tasks.

Responsibilities

• Supervise and lead the front office team.
• Oversee all front desk activities, including check-in/check-out.
• Manage cash handling and credit card systems accurately.
• Train and coach front desk team members.
• Coordinate with Housekeeping on group arrivals.

Skills

Customer service

Interpersonal skills

Leadership

Organizational skills

Multitasking

Tools

Hotel management systems

Job description

Responsibilities

• Supervise and lead the front office team, including assigning tasks, providing training, and assessing performance.
• Oversee and coordinate all front desk activities, including check-in/check-out, guest inquiries, and reservations.
• Manage cash handling and credit card systems accurately. Monitoring OTA Bookings and Handling Billing from OTAs
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in.

Qualifications

• Previous experience in a customer service role
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills
• Working knowledge of hotel management systems
• Able to multitask and prioritize tasks