Front Office Associate

Crown Regency Hotels & Resorts; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Crown Regency Hotels & Resorts in Cebu City, Philippines, seeks a Front Office Associate to deliver efficient, courteous service to guests, handling check-in/check-out, reservations, payments, and inquiries.

You will coordinate with Housekeeping and other departments to ensure a smooth guest experience and maintain accurate guest records in the PMS. You must be ready for shifting schedules, weekends, and holidays to support hotel operations.

Qualifications

• Bachelor's degree preferred.
• Front Office experience is an advantage.
• Hotel or resort experience is preferred.
• Knowledge of front office operations and PMS is an advantage.
• Strong customer service and communication skills.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Process guest check-in and check-out accurately and efficiently.
• Verify guest information and ensure all registration requirements are completed.
• Handle room assignments, reservations, cancellations, and booking modifications.
• Provide accurate information regarding hotel facilities, services, room rates, and promotions.
• Respond to guest inquiries and requests promptly.
• Handle guest complaints and concerns professionally and escalation issues when necessary.
• Process cash, credit card, and other forms of payment accurately.
• Maintain accurate guest records in the hotel's PMS/reservation system.
• Coordinate with Housekeeping, Engineering and other departments regarding guest requests and maintenance concerns.

Skills

Customer service

Communication

Organizational skills

Cash handling

MS Office

Education

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field

Tools

PMS

Job description

About the role

The Front Office Associate is responsible for providing efficient and courteous service to guests throughout their stay. The position handles check-in and check-out, reservations, guest inquiries, payments, and coordination with other hotel departments to ensure a smooth and pleasant guest experience.

Key responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Process guest check-in and check-out accurately and efficiently.
• Verify guest information and ensure all registration requirements are completed.
• Handle room assignments, reservations, cancellations, and booking modifications.
• Provide accurate information regarding hotel facilities, services, room rates, and promotions.
• Respond to guest inquiries and requests promptly.
• Handle guest complaints and concerns professionally and escalation issues when necessary.
• Process cash, credit card, and other forms of payment accurately.
• Maintain accurate guest records in the hotel's PMS/reservation system.
• Coordinate with Housekeeping, Engineering and other departments regarding guest requests and maintenance concerns.

About you

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience as a Front Office Associate, Front Desk Agent, Receptionist, or Guest Service Associate is an advantage.
• Hotel or resort experience is preferred.
• Knowledge of front office operations and hotel PMS is an advantage.
• Strong customer service and communication skills.
• Pleasant, professional, and approachable personality.
• Good organizational and multitasking abilities.
• Basic knowledge of cash handling and payment processing.
• Proficient in Microsoft Office applications.
• Willing to work shifting schedules, weekends, and holidays.