Front Office Staff

Holiday Plaza Hotel; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Staff meals

Employee discounts on facilities and服務

Training and development

Flexible scheduling

Inclusive workplace culture

Job summary

Holiday Plaza Hotel is seeking a dedicated Front Office Staff member to join our Cebu City team. You will be the first point of contact for guests, handling check-ins, check-outs, and guest inquiries with professional poise.

Based at our Cebu City location, you will support a dynamic front office team committed to delivering exceptional hospitality and guest satisfaction. Training on our PMS and procedures will be provided to ensure service excellence.

Qualifications

• High school diploma or equivalent.
• 1–2 years front office or guest services experience.
• Excellent English communication; additional languages a plus.
• Proficiency with hotel property management software; training provided.

Responsibilities

• Greet guests in a warm and professional manner upon arrival and departure.
• Process guest check-ins and check-outs efficiently and accurately, ensuring all necessary documentation is completed.
• Answer guest inquiries regarding hotel facilities, services, local attractions, and dining options.
• Handle guest requests and concerns promptly, escalating issues to management when necessary.
• Maintain the front desk area, including keeping it clean, organised, and well-stocked with necessary materials.
• Manage room bookings, amendments, and cancellations using the hotel's property management system.
• Process payments and manage cash transactions with accuracy and attention to security protocols.
• Provide recommendations for hotel services and upsell additional amenities when appropriate.
• Respond to guest calls and direct them to appropriate departments or personnel.
• Assist with concierge services, including arranging transportation, restaurant reservations, and tour bookings.
• Maintain guest confidentiality and data security at all times.
• Contribute to a positive team environment and support colleagues across departments.

Skills

Communication skills

Customer service

Interpersonal skills

Attention to detail

Time management

Teamwork

Multilingual (extra languages)

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

About the role

Holiday Plaza Hotel is seeking a dedicated and customer-focused Front Office Staff member to join our team in Cebu City. This is a full-time position that forms the backbone of our guest experience. As Front Office Staff, you will be the first point of contact for our guests, responsible for delivering exceptional service during check-in, check-out, and throughout their stay. This role is essential to maintaining the high standards of hospitality that Holiday Plaza Hotel is known for, and directly contributes to guest satisfaction and repeat business. You will be based at our Cebu City location, where you will work as part of a dynamic front office team committed to excellence.

Key responsibilities

• Greet guests in a warm and professional manner upon arrival and departure
• Process guest check-ins and check-outs efficiently and accurately, ensuring all necessary documentation is completed
• Answer guest inquiries regarding hotel facilities, services, local attractions, and dining options
• Handle guest requests and concerns promptly, escalating issues to management when necessary
• Maintain the front desk area, including keeping it clean, organised, and well-stocked with necessary materials
• Manage room bookings, amendments, and cancellations using the hotel's property management system
• Process payments and manage cash transactions with accuracy and attention to security protocols
• Provide recommendations for hotel services and upsell additional amenities when appropriate
• Respond to guest calls and direct them to appropriate departments or personnel
• Assist with concierge services, including arranging transportation, restaurant reservations, and tour bookings
• Maintain guest confidentiality and data security at all times
• Contribute to a positive team environment and support colleagues across departments

What we’re looking for

• High school diploma or equivalent qualification
• Previous experience in front office, guest services, or customer-facing hospitality roles (minimum 1-2 years preferred)
• Excellent communication skills in English, with proficiency in additional languages considered an advantage
• Strong interpersonal abilities with a genuine passion for delivering outstanding customer service
• Proficiency with computer systems and hotel property management software (training provided if necessary)
• Attention to detail and accuracy when handling guest information and financial transactions
• Ability to remain calm and professional when handling difficult situations or guest complaints
• Flexibility to work shifts, including mornings, evenings, weekends, and public holidays
• A professional appearance and demeanor befitting a hotel front office environment
• Strong organisational and time management skills
• Ability to work independently and as part of a team
• Genuine enthusiasm for the hospitality industry and commitment to guest satisfaction

What we offer

Holiday Plaza Hotel is committed to creating a supportive and rewarding work environment for our team members. We offer competitive compensation reflective of your experience and contributions. Our team enjoys a range of benefits designed to support your wellbeing and career development, including ongoing training and professional development opportunities to enhance your skills in guest services and hospitality operations. We provide staff meals and employee discounts on hotel facilities and services. We recognise the importance of work-life balance and offer flexible scheduling where possible. Our inclusive workplace culture values diversity and ensures that all team members are treated with respect and dignity. We provide a supportive environment where your growth and success within the hospitality industry are encouraged and celebrated.

About us

Holiday Plaza Hotel is a welcoming and guest-centric hotel located in the vibrant city of Cebu. We pride ourselves on delivering warm hospitality, comfortable accommodations, and exceptional service to travellers from around the world. Our mission is to create memorable experiences for every guest who walks through our doors, whether they are visiting for business or leisure. We believe that our front office team is instrumental in achieving this mission, and we are dedicated to supporting our staff with the training, resources, and recognition they deserve. As a forward-thinking hospitality establishment, we are committed to maintaining high standards of service whilst fostering a positive workplace culture where our team members feel valued and motivated to excel.