Front Desk Hotel Staff

Grand City Hotels Inc; Cagayan de Oro; On-site; PHP 201,000 - 324,000; Full time

Job summary

Grand City Hotels Inc in Cagayan de Oro is seeking a Front Desk Hotel Staff to deliver warm welcomes, manage check-ins and check-outs, and ensure every guest interaction reflects our commitment to hospitality excellence.

You will handle reservations and payments, coordinate with housekeeping and other departments, and provide concierge services while maintaining confidentiality and professional presentation across shifts, including weekends.

Qualifications

• Proven experience in front desk or guest services in hospitality.
• Excellent communication and interpersonal skills.
• Ability to interact professionally with diverse guests.
• Strong organizational and time management abilities.
• Proficiency in using hotel management systems; typing skills essential.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Process reservations, payments and settlements accurately.
• Use hotel management systems for billing, reservations and cashiering.
• Respond to inquiries about rooms, services and local attractions.
• Handle guest requests and escalate issues when needed.
• Maintain accurate guest records and preferences.
• Coordinate with housekeeping and maintenance for smooth operations.
• Monitor front desk area to keep it clean and professional.
• Answer calls and provide information on services and facilities.
• Assist with concierge services including restaurant reservations and transport.

Skills

Front desk experience

Guest services

Customer-facing

English fluency

Hotel management systems

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

About us

Grand City Hotels Inc is a leading hospitality provider dedicated to delivering exceptional guest experiences across our portfolio of properties. With a commitment to excellence, customer service and creating welcoming environments, we pride ourselves on being an employer of choice in the hospitality industry. Our team members are the heart of our operations, and we invest in their development and wellbeing to ensure every guest receives outstanding service.

About the role

We are seeking a Front Desk Hotel Staff member to join our team at Grand City Hotels Inc in Cagayan de Oro, Misamis Oriental. This is a full-time position that plays a vital role in creating the first and lasting impression for our guests. As Front Desk Hotel Staff, you will be the face of our hotel, responsible for welcoming guests, managing check-ins and check-outs, and ensuring every interaction reflects our commitment to exceptional hospitality. This position is essential to maintaining our reputation for outstanding guest service and operational excellence.

Key responsibilities

• Greet guests upon arrival with a warm welcome and assist them throughout the check-in and check-out process
• Process guest reservations, payments and account settlements accurately and efficiently using hotel management systems
• Utilize Guest Property management system to check in , check out, update billing, night process, cashiering, reservations, group management.
• Respond to guest inquiries regarding room amenities, hotel services, local attractions and dining options. Assist companies in reservation & booking of their company guest.
• Handle guest requests and concerns promptly and professionally, escalating complex issues to management when necessary
• Maintain accurate records of guest information and special requests to personalise the guest experience
• Coordinate with housekeeping, maintenance and other departments to ensure smooth hotel operations
• Monitor and manage the front desk area, ensuring it remains clean, organised and professionally presented at all times
• Answer incoming calls and direct them appropriately, providing information about hotel services and facilities
• Perform cash handling duties with accuracy and ensure compliance with financial procedures
• Assist with concierge services including restaurant reservations, transportation arrangements and activity bookings
• Maintain confidentiality regarding guest information and hotel operations

What we’re looking for

• High school diploma or equivalent; hospitality qualifications or training are advantageous
• Proven experience in front desk, guest services or a similar customer-facing role within the hospitality industry
• Excellent communication and interpersonal skills with the ability to interact professionally with diverse guests
• Strong organisational and time management abilities, with the capacity to handle multiple tasks simultaneously
• Proficiency in using hotel management systems and computer applications; typing skills are essential
• Ability to remain calm and composed when handling difficult situations and challenging guests
• Fluency in English; knowledge of additional languages is highly desirable
• Impeccable personal presentation and professional grooming standards
• Reliability, punctuality and a strong work ethic with flexibility to work shifts including weekends and public holidays
• Customer-centric mindset with genuine enthusiasm for delivering exceptional service
• Cash handling experience and basic mathematical proficiency

What we offer

Grand City Hotels Inc is committed to supporting the growth and wellbeing of our team members. We offer competitive remuneration, flexible shift arrangements to support work-life balance, and opportunities for career progression within our organization. Our employees benefit from ongoing training and development programmes that enhance their hospitality skills and professional capabilities. We foster a positive, inclusive workplace culture where every team member is valued and recognised for their contributions. We also provide employee discounts on accommodation, dining and other hotel services, along with access to wellness initiatives and support programmes.