Front Desk Associate

Mezzo Hotel; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Employee Recognition Program

Incentives

Health Insurance

Employee Discounts

Professional Development Training

Job summary

A premier hotel in Cebu City is seeking a Front Desk Associate to greet and assist visitors, manage check-in and check-out procedures, and handle customer inquiries. Ideal candidates should have a Bachelor's degree and 0–2 years of customer service experience. The role emphasizes strong communication and interpersonal skills, along with a friendly demeanor. This full-time position offers employee benefits, job training, and a supportive work environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in customer-facing roles.
• Strong communication and interpersonal skills are essential.
• Proficient in English language.
• Excellent customer service and relationship management skills.
• Friendly and professional demeanor.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greets and assists visitors and clients at the front desk.
• Manages bulk check-in and check-out procedures efficiently.
• Handles customer inquiries and provides information on services.
• Handle customer inquiries and provide information on services.
• Perform administrative duties such as scheduling appointments and managing correspondence.

Skills

Strong communication skills

Interpersonal skills

Customer service skills

Ability to multitask

Proficient in English

Education

Bachelor's degree in a relevant field

Job description

On-site - Cebu No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Employee Discount

Professional Development

Job Training, Professional Development

Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Description

• Greets and assists visitors and clients at the front desk and efficiently manages bulk check-in and check-out procedures.
• Manage and route phone calls and messages.
• Maintain a clean and organized reception area.
• Handle customer inquiries and provide information on services.
• Perform administrative duties such as scheduling appointments and managing correspondence.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in English language.
• Skills and Competencies: Excellent customer service and relationship management skills.
• Qualities and Traits: Friendly and professional demeanor.
• Responsibilities and Duties: Ability to multitask and work in a fast-paced environment.

Communication Skills Interpersonal Skills English Language Customer Service Services Customer Relationship Management

Working Location

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