Front Desk Staff

Argold Jobs Inc; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Argold Jobs Inc. seeks a courteous Front Desk Staff to greet guests, handle check-ins/check-outs, and ensure a smooth, welcoming experience at our property in Manila. You will respond to inquiries, coordinate with housekeeping, and maintain front desk operations with a professional demeanor.

The ideal candidate has strong English and Tagalog communication, a neat appearance, and flexibility to work rotating shifts, weekends, and holidays. Hospitality mindset is essential.

Qualifications

• Bachelor’s degree required, preferably in Hospitality/Tourism Management, Communications, or related field.
• Must have a presentable appearance and professional grooming.
• Excellent verbal and written communication skills in English and Tagalog.
• Strong customer service orientation with problem-solving abilities.
• Computer-literate; familiarity with basic office software or hotel PMS is a plus.

Responsibilities

• Welcome guests, visitors, and clients in a friendly and professional manner.
• Process check-ins and check-outs efficiently.
• Handle calls, emails, and guest inquiries with good etiquette.
• Address guest requests or complaints promptly and escalate when needed.
• Keep front desk and lobby orderly, clean, and organized.
• Coordinate with housekeeping and engineering regarding room readiness.
• Manage basic cash, card, and billing transactions at the front counter.

Skills

Communication

Customer service

Verbal & written English

Tagalog language

Education

Bachelor's degree

Tools

Hotel PMS

Job description

We are seeking a courteous, professional, and well-groomed Front Desk Staff to serve as the face of our property. In this role, you will be responsible for welcoming guests, handling check-ins and check-outs, managing inquiries, and ensuring a warm, smooth experience for all visitors.

Key Responsibilities

Welcome and greet guests, visitors, and clients in a friendly and professional manner.

Process guest check-ins, check-outs, room assignments, and reservation entries efficiently.

Handle incoming calls, emails, and guest inquiries with excellent phone and communication etiquette.

Address guest requests, concerns, or complaints promptly and escape to management when necessary.

Maintain an orderly, clean, and organized front desk and lobby environment.

Coordinate with housekeeping and engineering staff regarding room readiness and maintenance requests.

Manage basic cash, card, and billing transactions at the front counter.

Qualifications

Bachelor’s Degree Graduate (preferably in Hospitality/Tourism Management, Communications, or any related field).

Must have a pleasing personality, neat appearance, and presentable professional grooming.

Excellent verbal and written communication skills (English and Tagalog).

Strong customer service orientation with good problem-solving ability.

Computer literate (familiarity with basic office software or hotel Property Management Systems is an advantage).

Must be willing to work on rotating shifts, weekends, and holidays.