Front Desk & Guest Experience Specialist

Holiday Plaza Hotel; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Staff meals

Employee discounts on facilities and服務

Training and development

Flexible scheduling

Inclusive workplace culture

Job summary

Holiday Plaza Hotel is seeking a dedicated Front Office Staff member to join our Cebu City team. You will be the first point of contact for guests, handling check-ins, check-outs, and guest inquiries with professional poise.

Based at our Cebu City location, you will support a dynamic front office team committed to delivering exceptional hospitality and guest satisfaction. Training on our PMS and procedures will be provided to ensure service excellence.

Qualifications

• High school diploma or equivalent.
• 1–2 years front office or guest services experience.
• Excellent English communication; additional languages a plus.
• Proficiency with hotel property management software; training provided.

Responsibilities

• Greet guests in a warm and professional manner upon arrival and departure.
• Process guest check-ins and check-outs efficiently and accurately, ensuring all necessary documentation is completed.
• Answer guest inquiries regarding hotel facilities, services, local attractions, and dining options.
• Handle guest requests and concerns promptly, escalating issues to management when necessary.
• Maintain the front desk area, including keeping it clean, organised, and well-stocked with necessary materials.
• Manage room bookings, amendments, and cancellations using the hotel's property management system.
• Process payments and manage cash transactions with accuracy and attention to security protocols.
• Provide recommendations for hotel services and upsell additional amenities when appropriate.
• Respond to guest calls and direct them to appropriate departments or personnel.
• Assist with concierge services, including arranging transportation, restaurant reservations, and tour bookings.
• Maintain guest confidentiality and data security at all times.
• Contribute to a positive team environment and support colleagues across departments.

Skills

Communication skills

Customer service

Interpersonal skills

Attention to detail

Time management

Teamwork

Multilingual (extra languages)

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Holiday Plaza Hotel is seeking a dedicated Front Office Staff member to join our Cebu City team. You will be the first point of contact for guests, handling check-ins, check-outs, and guest inquiries with professional poise.

Based at our Cebu City location, you will support a dynamic front office team committed to delivering exceptional hospitality and guest satisfaction. Training on our PMS and procedures will be provided to ensure service excellence.