Front Office Manager

Brio De Agoho; Zambales; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Employee of the Month Award

Employee Recognition Program

Incentives

Job summary

A local hotel in Zambales is looking for a Front Office Manager to oversee operations and ensure guest satisfaction. The ideal candidate should have a Bachelor’s degree in Hospitality Management and 3-5 years of experience in hotel front office operations. Responsibilities include managing check-ins, guest complaints, and collaborating with various departments. This role requires strong communication and customer service skills. Relocation to Candelaria, Zambales is necessary.

Qualifications

• 3-5 years of experience in hotel front office operations.
• Must be willing to relocate to Candelaria, Zambales.
• Ability to handle stressful situations effectively.

Responsibilities

• Oversee daily front office operations and staff management.
• Ensure exceptional guest experiences through service excellence.
• Manage reservations, check-in/check-out procedures, and billing.
• Handle guest complaints and feedback effectively.
• Collaborate with other departments for smooth hotel functioning.
• Train and mentor front office staff for optimal performance.

Skills

Proficient in English

Excellent customer service

Strong communication skills

Decision making

Interpersonal skills

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel Management System

Job description

Job Description

Employee Recognition and Rewards

Employee of the Month Award, Employee Recognition Program, Incentives

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,

Responsibilities

• Oversee daily front office operations and staff management.
• Ensure exceptional guest experiences through service excellence.
• Manage reservations, check-in/check-out procedures, and billing.
• Handle guest complaints and feedback effectively.
• Collaborate with other departments for smooth hotel functioning.
• Maintain inventory and order supplies as needed.
• Train and mentor front office staff for optimal performance.

• Educational Qualifications: Bachelor’s degree in Hospitality Management or related field.
• Experience Level: 3-5 years of experience in hotel front office operations.
• Skills and Competencies: Proficient in English, excellent customer service, strong communication, and decision-making skills.
• Working Conditions: Fast-paced hotel environment, may require evening or weekend shifts.
• Qualities and Traits: Strong interpersonal skills, professionalism, and ability to handle stressful situations effectively.
• Candidate must be willing to relocate in Candelaria, Zambales

English Language, Customer Service, Services, Customer Relationship Management, Communication Skills, Guest Relation, Decision Making, Computer Skills, Hotel Management System, Interpersonal Skills