Front Office Staff

PLW3 - Hilom Body Massage and Spa; Palawan; On-site; PHP 167,400 - 223,200; Full time

Job summary

A local massage and spa center in the Philippines is seeking a Front Desk Associate to warmly welcome guests and efficiently manage reservations. The ideal candidate should possess strong communication skills in Filipino and English, have a professional appearance, and be able to handle customer inquiries and complaints effectively. Experience in customer service is preferred. This role may require flexible working hours, including weekends and holidays.

Qualifications

• Previous experience in front office or customer service is preferred.
• Proficiency in using reservation or hotel management systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Handle check‑ins, check‑outs, and reservations efficiently using the property management system.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.

Skills

Strong communication skills in both Filipino and English

Excellent organizational and multitasking abilities

Professional appearance and a welcoming attitude

Tools

Reservation or hotel management systems

Job description

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Handle check‑ins, check‑outs, and reservations efficiently using the property management system.
• Answer phone calls and respond to inquiries about room availability, rates, and services.
• Assist guests with requests, including directions, transportation, and local recommendations.
• Manage cash and card transactions, ensuring accuracy in billing and payments.
• Maintain records of guest information and transactions.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Monitor the front desk area to maintain a clean and organized workspace.
• Uphold the inn’s policies and ensure security measures are followed.

• Previous experience in front office or customer service is preferred.
• Proficiency in using reservation or hotel management systems is an advantage.
• Strong communication skills in both Filipino and English.
• Excellent organizational and multitasking abilities.
• Professional appearance and a welcoming attitude.
• Ability to handle stressful situations and resolve issues calmly.
• Flexibility to work shifts, weekends, and holidays as required.
• Knowledge of local attractions and services in the area is a plus.