Front Office Lead: Guest Experience & Team Mentor

Brio De Agoho; Zambales; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Employee of the Month Award

Employee Recognition Program

Incentives

Job summary

A local hotel in Zambales is looking for a Front Office Manager to oversee operations and ensure guest satisfaction. The ideal candidate should have a Bachelor’s degree in Hospitality Management and 3-5 years of experience in hotel front office operations. Responsibilities include managing check-ins, guest complaints, and collaborating with various departments. This role requires strong communication and customer service skills. Relocation to Candelaria, Zambales is necessary.

Qualifications

• 3-5 years of experience in hotel front office operations.
• Must be willing to relocate to Candelaria, Zambales.
• Ability to handle stressful situations effectively.

Responsibilities

• Oversee daily front office operations and staff management.
• Ensure exceptional guest experiences through service excellence.
• Manage reservations, check-in/check-out procedures, and billing.
• Handle guest complaints and feedback effectively.
• Collaborate with other departments for smooth hotel functioning.
• Train and mentor front office staff for optimal performance.

Skills

Proficient in English

Excellent customer service

Strong communication skills

Decision making

Interpersonal skills

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel Management System

Job description

A local hotel in Zambales is looking for a Front Office Manager to oversee operations and ensure guest satisfaction. The ideal candidate should have a Bachelor’s degree in Hospitality Management and 3-5 years of experience in hotel front office operations. Responsibilities include managing check-ins, guest complaints, and collaborating with various departments. This role requires strong communication and customer service skills. Relocation to Candelaria, Zambales is necessary.