Front Office Supervisor

Andorra El Nido Leisure Corp.; Palawan; On-site; PHP 334,800 - 558,000; Full time

Job summary

A prestigious hotel management company in the Philippines is seeking a Front Office Supervisor. This role involves overseeing daily operations, managing and training staff, and ensuring exceptional customer service. Ideal candidates should have a diploma in Hospitality Management and 1-3 years of supervisory experience. Strong communication skills and flexibility for various shifts are essential. This position offers a dynamic work environment and the opportunity to enhance guest satisfaction.

Qualifications

• 1-3 years in a supervisory role in hospitality.
• Ability to manage guest relations effectively.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Oversee daily front office operations to ensure smooth functioning.
• Manage and train front office staff to deliver exceptional customer service.
• Handle guest complaints and provide solutions to enhance satisfaction.
• Monitor adherence to hotel policies and procedures by staff.
• Assist in coordinating front office activities.

Skills

Proficiency in English Language

Excellent Customer Service skills

Strong Communication Skills

Interpersonal Skills

Education

Diploma in Hospitality Management or related field

Job description

Job Description

Description

• Oversee daily front office operations to ensure smooth functioning.
• Manage and train front office staff to deliver exceptional customer service.
• Handle guest complaints and provide solutions to enhance satisfaction.
• Monitor adherence to hotel policies and procedures by staff.
• Assist in coordinating front office activities and maintaining effective communication with other departments.

Requirements

• Educational Qualifications: Diploma in Hospitality Management or related field
• Experience Level: 1–3 years in a supervisory role
• Skills and Competencies: Proficiency in English Language, Excellent Customer Service skills
• Qualities and Traits: Strong Communication and Interpersonal Skills
• Responsibilities and Duties: Ability to manage guest relations effectively
• Working Conditions: Flexibility to work various shifts, including weekends and holidays

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.