FRONT OFFICE ASSOCIATE

The Aurora Subic Hotel; Zambales; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Employee Discount

Free Meals

Job summary

A premier hotel in Subic is seeking a Front Desk Staff member responsible for welcoming guests, managing room assignments, and handling guest inquiries. The ideal candidate must possess strong communication skills in English and Filipino, excellent customer service abilities, and knowledge of hotel management systems. This role requires attention to detail, multitasking abilities, and professionalism during high-volume periods. Incentives and employee benefits include discounts and free meals.

Qualifications

• Strong communication skills in English and Filipino.
• Excellent customer service and interpersonal skills.
• Knowledge of hotel PMS and reservation systems.
• Attentive to detail, especially in billing and documentation.
• Ability to multitask and work under pressure.
• Active listener with problem-solving skills.

Responsibilities

• Welcomes guests and provides a positive first impression.
• Performs guest registration, check-in, and check-out procedures.
• Assigns rooms based on availability and guest preference.
• Handles walk-in inquiries and responds to guest requests.
• Coordinates with housekeeping for room status.
• Processes guest billing and accepts payments.

Skills

Strong communication skills (English and Filipino)

Excellent customer service and interpersonal skills

Knowledge of hotel PMS and reservation systems

Attention to detail

Ability to multitask

Problem-solving skills

Job description

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Employee Discount, Free Meals

Responsibilities

• Welcomes guests upon arrival and provides a warm, positive first impression
• Performs guest registration, check-in, and check-out procedures efficiently
• Assigns rooms based on availability, guest preference, and hotel protocol
• Issues room keys or access cards and explains hotel guidelines when needed
• Manages and updates reservations accurately in the Property Management System (PMS)
• Handles walk-in inquiries, phone calls, and email communications promptly
• Responds to guest requests and inquiries in a courteous and helpful manner
• Addresses guest concerns or complaints and escalates when necessary
• Coordinates with housekeeping for room status, cleaning schedules, and readiness
• Endorses maintenance or repair needs to the engineering team
• Communicates with security for guest safety, access, and incident handling
• Posts and verifies room charges, service requests, taxes, and other fees in the PMS
• Processes guest billing accurately and presents statements clearly
• Accepts payments through cash, card, online transfer, or approved hotel channels
• Issues official receipts and provides booking confirmation when required
• Balances transactions at the end of each shift with high integrity and accuracy
• Maintains organized guest files, records, and shift endorsement logs
• Assists with concierge duties (transportation, luggage, tours, recommendations)
• Supports VIP and special-needs guest handling based on hotel standard procedures
• Conducts room upselling and promotes hotel facilities to increase revenue
• Ensures confidentiality and protection of guest information
• Maintains a clean, presentable, and organized front desk and lobby area
• Performs proper handover and shift endorsement to ensure seamless transitions
• Adheres to hotel policies, procedures, grooming, and service standards
• Stays composed and efficient peak hours or high occupancy periods

Daily Operational Duties

• Prepares arrival and departure lists and reports
• Checks room availability and occupancy status in the PMS
• Monitors and manages deposits and reservations from third-party platforms
• Records feedback, incidents, complaints, and guest properly
• Assists in managing guest flow during busy hours
• Handles cash float responsibly and completes end-of-day balancing
• Endorses requests from travel agents, online platforms, or direct bookings

Competency Requirements

• Strong communication skills (English and Filipino)
• Excellent customer service and interpersonal skills
• Knowledge of hotel PMS and reservation systems
• Attentive to detail, especially in billing and documentation
• Ability to multitask and work under pressure
• Active listener with problem-solving skills and a guest-centric mindset
• Maintains professionalism and teamwork at all times

Working Location

The Aurora Subic Hotel, Canal Road cor. Labitan St. Central Business District Subic Bay Freeport, R7CH+GP6, Zone, Olongapo City, 2200 Zambales, Philippines