Front Office Manager

Sunlight Hotels and Resorts; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

Sunlight Hotels and Resorts in the Philippines is seeking a Front Office Manager to lead and develop the front desk team, ensuring exceptional guest service and smooth daily operations.

You will train staff, handle guest inquiries and complaints, schedule shifts, manage budgets, and prepare monthly reports on feedback, bookings, and cancellations.

This role requires maintaining a professional reception area and enforcing cash-handling, checking, and credit procedures.

Responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.

Job description

Front Office Manager Responsibilities:

• Supporting, training, and supervising front office staff.




• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.




• Handling customer complaints and special requests.




• Scheduling staff shifts and managing other HR-related tasks.




• Maintaining an orderly appearance throughout the reception area.




• Monitoring stock and ordering office supplies, including stationery and information leaflets.




• Preparing monthly management reports on customer feedback, bookings, and cancellations.




• Managing the departmental budget.




• Updating files and records.




• Enforcing all cash-handling, checking, and credit procedures.