Front Office Supervisor

Mezzo Hotel; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A prominent hotel in Cebu City is seeking a Front Office Supervisor to oversee daily operations and ensure high-quality customer service. The role involves training and supervising the front office staff, managing guest inquiries and complaints, and maintaining accurate records. Ideal candidates should have a Bachelor's degree in Hospitality Management and 0-2 years of supervisory experience in the hospitality industry. Strong leadership and excellent communication skills are essential to succeed in this role.

Qualifications

• 0-2 years in a supervisory role in the hospitality industry.
• Strong leadership and team management abilities.
• Customer-oriented with a passion for service excellence.

Responsibilities

• Oversee daily front office operations to ensure high-quality customer service.
• Train and supervise front office staff, scheduling shifts and managing performance.
• Handle guest inquiries and complaints promptly and professionally.
• Maintain accurate records of front desk activities and transactions.
• Assist in developing and implementing front office policies and procedures.

Skills

Excellent communication skills

Interpersonal skills

Leadership abilities

Customer-oriented

Education

Bachelor's degree in Hospitality Management or related field

Tools

Front office software

MS Office Suite

Job description

Description

• Oversee daily front office operations to ensure high-quality customer service.
• Train and supervise front office staff, scheduling shifts and managing performance.
• Handle guest inquiries and complaints promptly and professionally.
• Maintain accurate records of front desk activities and transactions.
• Assist in developing and implementing front office policies and procedures.

Requirements

• Educational Qualifications: Bachelor's degree in Hospitality Management or related field.
• Experience Level: 0–2 years in a supervisory role in the hospitality industry.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficiency in front office software and MS Office Suite.
• Qualities and Traits: Strong leadership and team management abilities.
• Qualities and Traits: Customer-oriented with a passion for service excellence.