Front Office Supervisor

SotoGrande Batangas Hotel; Batangas City; On-site; PHP 391,000 - 670,000; Full time

Job summary

SotoGrande Batangas Hotel is seeking a Front Office professional to assist the Front Office Manager in monitoring staff and upholding front office policies. You will handle guest complaints, report issues promptly, and contribute to smooth check-in and check-out experiences.

Key responsibilities include reviewing daily logbooks, verifying AM/PM discrepancy reports, ensuring VIP and group blockings are prepared, updating guest databases, and monitoring high-balance guest accounts in the FO system.

Responsibilities

• Read the logbook daily and take appropriate actions as deemed necessary.
• Check AM and PM discrepancy reports.
• Has a thorough knowledge of the front office system and the checking-in and out procedures.
• Check that room blocking for all arriving VIPs and groups is done beforehand.
• Update guest’s database.
• Check the FO system and ensure that guests with high balances are reported to the Front Office Manager.

Job description

Assists the Front Office Manager in monitoring FO staff and ensuring that employees adhere to front office policies and procedures; manages guest complaints; takes appropriate actions when needed; and promptly submits reports to the FO manager.

Front Office Management and Guest Relations

• Read the logbook daily and take appropriate actions as deemed necessary.

• Check AM and PM discrepancy reports.

• Has a thorough knowledge of the front office system and the checking-in and out procedures.

• Check that room blocking for all arriving VIPs and groups is done beforehand.

• Update guest’s database.

• Check the FO system and ensure that guests with high balances are reported to the Front Office Manager.