Front Office Supervisor

JMP TWIN EAGLE Manpower and Allied Services Inc.; Aklan; On-site; PHP 279,000 - 390,600; Full time

Job summary

A prominent manpower services agency is seeking a Front Office Manager in the Philippines, Aklan. The role involves managing front desk operations and ensuring exceptional guest experiences. Candidates should have a diploma in Hospitality Management and 1-3 years of relevant experience. Key skills include strong communication and leadership capabilities, customer relationship management, and the ability to multitask effectively. This position offers flexible working conditions in a fast-paced hotel environment.

Qualifications

• 1-3 years of experience in front office operations.
• Ability to manage daily front office operations and staff activities.
• Strong interpersonal skills, adaptability, initiative, and a positive attitude.

Responsibilities

• Manage daily front office operations and staff activities.
• Ensure exceptional guest experiences and service standards.
• Handle guest inquiries, complaints, and special requests efficiently.

Skills

Proficient in English Language

Customer Relationship Management

Excellent Communication and Leadership Skills

Strong customer service orientation

Effective multitasking and problem-solving abilities

Education

Diploma in Hospitality Management or relevant field

Job description

Responsibilities

• Manage daily front office operations and staff activities.
• Ensure exceptional guest experiences and service standards.
• Handle guest inquiries, complaints, and special requests efficiently.
• Supervise check-in and check-out processes.
• Monitor and optimize room availability and occupancy rates.
• Collaborate with other departments to enhance service delivery.
• Provide training and support to front office staff.

Qualifications & Details

• Job Title: Front Office Manager
• Educational Qualifications: Diploma in Hospitality Management or relevant field.
• Experience Level: 1-3 years of experience in front office operations.
• Skills and Competencies:Proficient in English Language
• Customer Relationship Management
• Excellent Communication and Leadership Skills
• Strong customer service orientation
• Effective multitasking and problem-solving abilities
• Responsibilities and Duties: Oversee front desk operations, manage staff, ensure customer satisfaction, handle complaints, and maintain daily reports.
• Working Conditions: Generally, a fast-paced hotel environment with flexible shifts.
• Qualities and Traits: Strong interpersonal skills, adaptability, initiative, and a positive attitude.
• Can work in a flexible schedule.