Front Desk Officer

Comvest Investment Inc.; Batangas City; On-site; PHP 240,000 - 420,000; Full time

Job summary

A hospitality firm in Batangas City is seeking a Front Office Operations professional responsible for daily operations, staff management, and delivering excellent guest services. The ideal candidate will oversee cash handling, manage staff training, and ensure compliance with operational standards. Strong English communication skills and customer relationship management experience are crucial for success in this role.

Qualifications

• Proficiency in English is essential for effective communication.
• Experience in customer relationship management for guest interactions.
• Strong interpersonal skills to build relationships with guests.

Responsibilities

• Conduct daily pre-shift meetings with the Front Office team.
• Train staff on operational policies and procedures.
• Greet guests and oversee check-in/check-out processes.
• Manage cash handling functions and daily financial reports.
• Oversee cash handling, keys, and incidental deposits.
• Ensure timely submission of daily reports by 10 AM.

Skills

English Language

Customer Relationship Management

Interpersonal Skills

Communication Skills

Job description

Front Office Operations

• Daily Operations and Staff Management:
  • Conduct daily pre-shift meetings to communicate objectives, updates, and operational changes to the Front Office team.
  • Train Front Office staff—including Front Desk Officers, Guest Service Associates, and Concierges—on policies, procedures, and best practices to ensure compliance and high performance.
  • Ensure confidentiality and integrity in handling sensitive guest information.
  • Update the G-drive and Cloudbeds system daily with relevant information and reports.
  • Inspect the Front Office area to maintain cleanliness and operational standards.
  • Oversee staff assistance with guest luggage, lobby door coverage, and maintain a sanitized and welcoming Front Desk area.
  • Ensure the Front Office team compiles and addresses Guest Reviews.
  • Complete and submit the Do Not Reserve or Out of Order Form to the Operations Manager for approval.
• Guest Services and Experience:
  • Greet and approach guests upon arrival to provide a welcoming and positive experience.
  • Oversee guest check-ins and check-outs, ensuring efficiency, accuracy, and courteous service.
  • Address guest requests and complaints promptly, managing communication and resolving issues within 24 hours.
  • Build professional relationships with guests, addressing any reservation issues promptly.
  • Promote hotel amenities, facilities, and resort activities to enhance the guest experience.
  • Monitor inquiries and manage reservations, ensuring accurate processing and confirmation.
• Cash Handling and Reports:
  • Oversee cashier functions, including handling cash and credit card payments, issuing room keys, and managing incidental deposits.
  • Manage and record the cash float, ensuring proper accounting, security, and verification of credit card validity during check-in.
  • Monitor refunds, audit cash float accuracy and daily reports of Front Desk Officers and Guest Service Associates, and review reports to ensure adherence to financial policies before submission to Accounting.
  • Ensure timely submission of daily reports (Flash Report, Housekeeping Report, Financial Report, Room to Sell Report) by 10 AM and upload them to the G-drive.

Required Skills

English Language Customer Relationship Management Interpersonal Skills Communication Skills

Comvest Investment Inc.