Front Office Manager

Sunlight Hotels and Resorts Corp.; Palawan; On-site; PHP 908,540 - 1,514,233; Full time

Job summary

A hospitality company in the Philippines is seeking a competent HR Officer to support and supervise front office staff. The role involves ensuring all customer-related tasks are managed effectively, handling complaints, scheduling shifts, and maintaining the reception area. Ideal candidates should have experience in staff management and be committed to enhancing the guest experience. Join us to foster a welcoming environment and uphold service standards.

Qualifications

• Experience in training and supervising staff.
• Ability to handle customer complaints effectively.
• Strong organizational skills.

Responsibilities

• Support and train front office staff.
• Ensure customer-related tasks are completed on time.
• Handle customer complaints and special requests.
• Schedule staff shifts and manage HR tasks.

Skills

Supervision

Customer service

Staff scheduling

Complaint resolution

Job description

HR Officer Sunlight Hotels and Resorts Corp.

Job Description

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.