Front Office & Guest Experience Leader

Roy's Hotel and Convention Center; Murcia; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Roy's Hotel and Convention Center in the Philippines seeks a proactive Front Office Manager to lead daily Front Office operations in a on-site hotel setting. You will oversee check-in/out, reservations, room assignments, billing, and guest relations, ensuring service standards and guest satisfaction.

The role requires strong leadership, coaching, and coordination with other departments to maintain operational efficiency and compliance with hotel policies.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3+ years of hotel operations experience, preferably with Front Office management.
• Experience with front desk, reservations, cashiering, and supervision.
• Experience using hotel PMS and reservations systems.
• Knowledge of Front Office operations, revenue monitoring, cashiering, billing, and reporting.
• Strong leadership and communication skills; ability to train and coach staff.
• Ability to work under pressure and handle guest complaints professionally.
• Relevant training or certifications in hotel operations or customer service are a plus.

Responsibilities

• Oversee daily Front Office operations, including check-in/check-out, room assignments, reservations, and VIP arrivals.
• Monitor room availability and inventory with Housekeeping.
• Ensure accurate guest records, registration forms, and reporting.
• Implement and monitor Front Office procedures and service standards.
• Deliver courteous, efficient, and personalized guest service; handle complaints and service recovery.
• Monitor guest feedback and reviews; suggest improvements.
• Lead and develop Front Office staff; schedule shifts and allocations.
• Coordinate with Housekeeping, Sales, Finance, and others for seamless operations.
• Maintain safety, security, and data handling procedures; report incidents.

Skills

Front Office Leadership

Guest relations

Reservations management

Cashiering & Billing

Staff supervision

Scheduling & staffing

Communication skills

Problem solving

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Reservation systems

Front office reporting

Job description

Roy's Hotel and Convention Center in the Philippines seeks a proactive Front Office Manager to lead daily Front Office operations in a on-site hotel setting. You will oversee check-in/out, reservations, room assignments, billing, and guest relations, ensuring service standards and guest satisfaction.

The role requires strong leadership, coaching, and coordination with other departments to maintain operational efficiency and compliance with hotel policies.