FRONT OFFICE DESK AND FACILITY MANAGEMENT SUPPORT

ISS FACILITY SERVICES PRIVATE LIMITED; Santo Niño 1st; On-site; PHP 201,000 - 357,000; Full time

Job summary

ISS FACILITY SERVICES PRIVATE LIMITED is seeking a polished Reception & Office Administration Executive to manage our front-of-house experience and support daily office operations in a premium corporate setting.

You will blend premium hospitality with admin duties, including supplier liaison and travel support, ensuring exceptional service for clients, visitors and staff.

Qualifications

• Diploma or Degree in Hospitality, Hotel Management, Business Administration or a related discipline.
• Around 3–5 years of relevant experience in reception, front office, hospitality, office administration or workplace services.

Responsibilities

• Welcome clients, visitors and employees warmly and professionally.
• Attend to enquiries and ensure requests or concerns are addressed promptly.
• Manage the reception mailbox and day-to-day correspondence.
• Coordinate meeting room bookings and arrangements for VIP visitors.
• Support invoice processing and general administrative matters.

Skills

Reception/Front desk

Customer service

Organisation

Communication

Stakeholder interaction

Education

Diploma or Degree in Hospitality/Business Admin

Tools

Microsoft Outlook

Microsoft Word

Excel

PowerPoint

Job description

FRONT OFFICE DESK AND FACILITYMANAGEMENT SUPPORT

Be the face of a premium corporate officeand play a key role in creating an exceptional workplace experience. We are looking for a polished,service-oriented and highly organised Reception & Office AdministrationExecutive to manage our front-of-house experience while supporting the smoothday-to-day operations of the office. This is more than a traditionalreceptionist role. You will combine premium hospitality and client service withoffice administration, facilities coordination, business travel support andoperational responsibilities. If you enjoy interacting with people, takepride in delivering excellent service and are someone who notices the detailsthat make an office run smoothly, we would like to hear from you.

What You’ll Do

Front-of-House & Client Experience

• Welcome clients, visitors and employees warmly and professionally.
• Deliver a high standard of service to clients and VIP visitors.
• Attend to enquiries and ensure requests or concerns are addressed promptly.
• Manage incoming calls and direct enquiries to the appropriate person or department.
• Coordinate meeting room bookings and arrangements for VIP visitors.

Office Administration

• Manage the reception mailbox and day-to-day correspondence.
• Maintain visitor records and other reception documentation.
• Coordinate incoming and outgoing mail, courier services and deliveries.
• Support invoice processing and general administrative matters.
• Prepare reception and operational reports, including visitor statistics, call volumes and incident records.

Facilities & Office Support

• Coordinate servicing, maintenance and repairs of office equipment.
• Manage office supplies, including procurement, inventory and distribution.
• Liaise and maintain good working relationships with vendors and external service providers.
• Support the Office Manager in ensuring smooth daily office operations.

Business Travel Support

• Attend to employees' business travel enquiries.
• Liaise with the appointed corporate travel agency on flight arrangements.
• Assist employees with hotel reservations and other travel-related requirements.

Operational Support

• Provide day-to-day operational and administrative support to the Office Manager.
• Assist other departments with ad hoc administrative requirements when needed.
• Ensure proper handover and backup arrangements are in place to maintain uninterrupted reception and office support.

What We’re Looking For

• Diploma or Degree in Hospitality, Hotel Management, Business Administration or a related discipline.
• Around 3–5 years of relevant experience in reception, front office, hospitality, office administration or workplace services.
• Experience in a premium hospitality, luxury, banking, financial services or professional corporate environment would be an advantage.
• Strong customer-service orientation with a professional and polished presence.
• Confident interacting with senior stakeholders, international clients and VIP visitors.
• Good organisational skills with the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Discreet, dependable and attentive to detail.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Fluent in spoken and written English.

You’ll Be a Great Fit If You Are

Warm and welcoming, yet professional anddiscreet. You enjoy creating a positive first impression, are comfortabletaking ownership of administrative and operational matters, and believe thatexcellent service is all about anticipating needs and getting the detailsright.

Why Join Us?

This role offers an opportunity to gobeyond traditional reception duties and gain broader exposure to officeadministration, workplace operations, vendor management and business supportwithin a professional international environment.