Guest relation officer/ Front desk receptionist

Private Advertiser; Santo Niño 1st; On-site; PHP 201,000 - 312,000; Full time

Job summary

Private Advertiser is seeking a Front-of-House/Office Receptionist to greet clients, handle inquiries, manage calls, and coordinate VIP visits in a Downtown core setting.

The role emphasizes professional presentation, strong organizational skills, and the ability to multitask across reception, mail, travel support, and general admin duties.

Qualifications

• Diploma or Degree in Hospitality, Hotel Management, Business Administration or related discipline.
• Around 3–5 years of relevant experience in reception, front office, hospitality, office administration or workplace services.
• Experience in premium hospitality, banking, financial services or professional corporate environments is an advantage.

Responsibilities

• Welcome clients, visitors and employees professionally and deliver high standard of service to VIP visitors.
• Manage incoming calls and direct enquiries to the appropriate person or department.
• Coordinate meeting room bookings and arrangements for VIP visitors.

Skills

Customer Service

Communication

Organization

VIP Interaction

Education

Diploma/Degree in Hospitality or related

Job description

Job description:

Monday - Friday (9am-6pm)

Location: Downtown core (walking distance from Raffles Place MRT)

Requirement:

• Diploma or Degree in Hospitality, Hotel Management, Business Administration or a related discipline.

• Around 3–5 years of relevant experience in reception, front office, hospitality, office administration or workplace services.

• Experience in a premium hospitality, luxury, banking, financial services or professional corporate environment would be an advantage.

• Strong customer-service orientation with a professional and polished presence.

• Confident interacting with senior stakeholders, international clients and VIP visitors.

• Good organisational skills with the ability to manage multiple priorities.

• Strong communication and interpersonal skills.

• Discreet, dependable and attentive to detail.

Job details:

Front-of-House & Client Experience

• Welcome clients, visitors and employees warmly and professionally. Deliver a high standard of service to clients and VIP visitors. Attend to enquiries and ensure requests or concerns are addressed promptly. Manage incoming calls and direct enquiries to the appropriate person or department. Coordinate meeting room bookings and arrangements for VIP visitors.

Office Administration

• Manage the reception mailbox and day-to-day correspondence. Maintain visitor records and other reception documentation. Coordinate incoming and outgoing mail, courier services and deliveries. Support invoice processing and general administrative matters. Prepare reception and operational reports, including visitor statistics, call volumes and incident records.

Facilities & Office Support

• Coordinate servicing, maintenance and repairs of office equipment. Manage office supplies, including procurement, inventory and distribution. Liaise and maintain good working relationships with vendors and external service providers. Support the Office Manager in ensuring smooth daily office operations.

Business Travel Support

• Attend to employees' business travel enquiries. Liaise with the appointed corporate travel agency on flight arrangements. Assist employees with hotel reservations and other travel-related requirements.

Operational Support

• Provide day-to-day operational and administrative support to the Office Manager. Assist other departments with ad hoc administrative requirements when needed. Ensure proper handover and backup arrangements are in place to maintain uninterrupted reception and office support.