Executive - Front Office

Synergy Marine Group; Hinoba-an; On-site; PHP 201,000 - 357,000; Full time

Job summary

Synergy Marine Group is seeking a Front Office Executive to manage the reception, greet visitors, handle calls, and coordinate with internal teams to ensure smooth office operations.

The role requires excellent communication, a professional demeanor, multitasking ability, and basic computer skills (MS Office, email, phone systems). Prior front office or admin experience is preferred, with a friendly, confident personality.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks with professionalism.
• Basic computer knowledge (MS Office, Email, Phone systems).
• Pleasant and confident personality.
• Prior experience in front office or admin roles preferred.

Responsibilities

• Front Desk & Visitor Management: Greet visitors, maintain a welcoming front office, coordinate with housekeeping for guest hospitality, control entry, manage walk‑in inquiries, arrange reading materials, operate telephone systems, and redirect inquiries.
• Coordination & Administrative Support: Coordinate with internal staff for courier dispatch, billing, and invoice routing; manage meeting room bookings and scheduling; familiarize management for smooth operations; handle admin alerts and safety communications.
• Safety & Emergency Response: Assist in differentiating and responding to building and office fire alarms; handle emergencies calmly; manage first-aid supplies and seafarers forms when required.
• General Office Assistance: Oversee front office maintenance and cleanliness; coordinate with housekeeping for guest service during meetings; support tasks from management or HR/Admin.

Skills

Communication skills

Multitasking

Interpersonal skills

Professionalism

Front office experience

Education

Any Degree

Tools

MS Office

Email

Phone systems

Job description

The Front Office Executive is responsible for managing the reception area, handling calls, attending to guests, and coordinating with internal departments to ensure smooth office operations. The role requires excellent communication skills, professionalism, and the ability to manage multiple tasks efficiently.

Role & responsibilities

• 1. Front Desk & Visitor Management
  • Greet all visitors and guests with professionalism and warmth.
  • Maintain a clean, neat, and welcoming front office and waiting area.
  • Coordinate with housekeeping to ensure proper hospitality for guests.
  • Ensure no unauthorized person enters the office premises.
  • Manage walk‑in enquiries and guide them appropriately.
  • Handle magazine arrangement and upkeep of waiting area materials.
  • Manage and operate the office telephone system efficiently.
  • Handle building phone lines and security phone when required.
  • Promptly transfer calls to concerned officers and staff.
  • Attend and redirect general enquiries.
• 3. Coordination & Administrative Support
  • Coordinate with internal office staff for courier dispatch, billing, and invoice redirection.
  • Manage meeting room bookings, scheduling, and allocation.
  • Familiarize management and key personnel for smooth coordination.
  • Support in building-to-office communication for fire alarms, safety protocols, and admin-related alerts.
• 4. Safety & Emergency Response
  • Assist in differentiating and responding to building and office fire alarms.
  • Handle emergency situations calmly and efficiently.
  • Manage first-aid box, basic medicines, and seafarers application forms when required.
• 5. General Office Assistance
  • Oversee front office maintenance and ensure cleanliness at all times.
  • Coordinate with housekeeping for serving guests during meetings or visits.
  • Support administrative tasks assigned by management or HR/ Admin team.

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks with professionalism.
• Basic computer knowledge (MS Office, Email, Phone systems).
• Pleasant and confident personality.
• Prior experience in front office or admin roles preferred.

Preferred candidate profile

• Any Degree
• 0 - 2 years of experience.
• Languages known: English and Hindi (Optional).