Front Office Coordinator

The-British-School; Dalaguete; On-site; PHP 200,000 - 300,000; Full time

Job summary

The British School in Cebu seeks a detail-oriented front desk administrator for a fixed-term role. You will greet visitors, manage the ID process, and liaise with parents and departments to ensure smooth front desk operations.

The successful candidate will have a graduate or postgraduate degree, strong MS Office skills, experience with complex databases, and a calm, solution-focused approach to handling difficult conversations and multiple tasks.

Qualifications

• Graduate or Postgraduate.
• Advanced knowledge of MS Office.
• Experience of working on complex databases.
• Solution-focused approach and attention to detail.
• Ability to handle difficult conversations in a calm and composed manner.
• Excellent written and verbal communication skills.
• Ability to juggle multiple tasks and respond rapidly to new events and competing priorities.
• Ability to work efficiently in a collaborative setting for cross functional initiatives.

Responsibilities

• Greet visitors warmly and answer main line calls promptly.
• Manage all aspects of the ID cards process – parent portal, database, photographs, follow up emails, printing and tracking distribution.
• Issue car parking stickers for parents, staff and vendors and maintain the database.
• Manage the uniform process – work closely with the vendor, handle parent queries and complaints, and review quality and pricing with the uniform committee.
• Collate entries for daily bulletin and share it on a daily basis.
• Coordinate with the security team for visitor entry, programming and distribution of ID cards, issuance of parking stickers and late student attendance.
• Review updates and maintenance required for the parent portal.
• Manage day to day operations such as PA system announcements, courier distribution, inventory maintenance, and LCD and bulletin board updating.
• Respond swiftly to queries with a solution focused approach to support parents and departments.
• Manage the school’s general queries mailbox.
• Coordinate with departments to stay up to date on school events and to support students.
• Keep a safe and clean reception area by complying with health and safety procedures.
• Work closely with the communications department and extend support for events, photography requirements and sending parents notices as and when required.

Skills

MS Office

Communication

Multitasking

Problem-solving

Education

Graduate or Postgraduate

Tools

Databases (complex)

Job description

Job Description

3 - 5 Years

Fixed Term

Department: Communications

Reports to: Head Student Recruitment & Admissions

School Hours:7:45am‐4 : 30 pm

Role: The post holder will be a detail-oriented multitasker responsible for attending to visitors and phone calls, managing the ID card process and liaising with parents and departments for smooth running of the front desk. Strong communication and problem-solving skills required.

Responsibilities:

• Greet visitors warmly and answer main line calls promptly.
• Manage all aspects of the ID cards process – parent portal, database, photographs, follow up emails, printing and tracking distribution.
• Issue car parking stickers for parents, staff and vendors and maintain the database.
• Manage the uniform process – work closely with the vendor, handle parent queries and complaints, and review quality and pricing with the uniform committee.
• Collate entries for daily bulletin and share it on a daily basis.
• Coordinate with the security team for visitor entry, programming and distribution of ID cards, issuance of parking stickers and late student attendance.
• Review updates and maintenance required for the parent portal.
• Manage day to day operations such as PA system announcements, courier distribution, inventory maintenance, and LCD and bulletin board updating.
• Respond swiftly to queries with a solution focused approach to support parents and departments.
• Manage the school’s general queries mailbox.
• Coordinate with departments to stay up to date on school events and to support students.
• Keep a safe and clean reception area by complying with health and safety procedures.
• Work closely with the communications department and extend support for events, photography requirements and sending parents notices as and when required.

Experience

• Graduate or Postgraduate
• Advanced knowledge of MS Office
• Experience of working on complex databases
• Solution-focused approach and attention to detail.
• Ability to handle difficult conversations in a calm and composed manner.
• Excellent written and verbal communication skills
• Ability to juggle multiple tasks and respond rapidly to new events and competing priorities.
• Ability to work efficiently in a collaborative setting for cross functional initiatives.

PS: You may be required to support other offices in case of emergency or whole school events.

ThisJob Description indicates fine details and responsibilities of the position and the school may assign other tasks from time to time to the operator at the location.

The school may review and modify the Job Description as needed after discussion with the position holder.

Safe guarding Information

The British School and all its personnel are committed to safeguarding and promoting the welfare of children. Applicants must be willing in full compliance with child protection screening including but not limited to checks with past employer etc.