Guest Experience Front Desk Associate

The Aurora Subic Hotel; Zambales; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Employee Discount

Free Meals

Job summary

A premier hotel in Subic is seeking a Front Desk Staff member responsible for welcoming guests, managing room assignments, and handling guest inquiries. The ideal candidate must possess strong communication skills in English and Filipino, excellent customer service abilities, and knowledge of hotel management systems. This role requires attention to detail, multitasking abilities, and professionalism during high-volume periods. Incentives and employee benefits include discounts and free meals.

Qualifications

• Strong communication skills in English and Filipino.
• Excellent customer service and interpersonal skills.
• Knowledge of hotel PMS and reservation systems.
• Attentive to detail, especially in billing and documentation.
• Ability to multitask and work under pressure.
• Active listener with problem-solving skills.

Responsibilities

• Welcomes guests and provides a positive first impression.
• Performs guest registration, check-in, and check-out procedures.
• Assigns rooms based on availability and guest preference.
• Handles walk-in inquiries and responds to guest requests.
• Coordinates with housekeeping for room status.
• Processes guest billing and accepts payments.

Skills

Strong communication skills (English and Filipino)

Excellent customer service and interpersonal skills

Knowledge of hotel PMS and reservation systems

Attention to detail

Ability to multitask

Problem-solving skills

Job description

A premier hotel in Subic is seeking a Front Desk Staff member responsible for welcoming guests, managing room assignments, and handling guest inquiries. The ideal candidate must possess strong communication skills in English and Filipino, excellent customer service abilities, and knowledge of hotel management systems. This role requires attention to detail, multitasking abilities, and professionalism during high-volume periods. Incentives and employee benefits include discounts and free meals.