Front Desk/ Concierge

Campaign Complete Solutions Pte Ltd; Taguig; On-site; PHP 182,800 - 218,959; Full time

Job summary

Campaign Complete Solutions Pte Ltd is seeking a full-time guest service associate in Taguig. Responsibilities include ensuring guest satisfaction, managing inquiries, and maintaining reception order. Candidates should have a bachelor's degree in tourism or a related field. The position offers a salary of Php 18,000, and fresh graduates are encouraged to apply. Effective communication, a customer-oriented attitude, and prior experience in hospitality or property management are preferred.

Qualifications

• Fresh graduates are welcome to apply.
• Prior experience in facilities, property management, hospitality or related field.

Responsibilities

• Foreseeing and assessing the guests/customer needs.
• Complying with the establishments regulations to ensure customer satisfaction.
• Maintaining a positive workplace ambiance.
• Catering to the guests needs by anticipating their requests.
• Handling outgoing and incoming correspondence accurately.
• Ensuring guests/customers queries reach the appropriate party within the day.

Skills

Effective verbal and written communication skills

Ability to manage conflict and conflicting priorities

Customer-oriented attitude

Knowledge in Microsoft Office

Education

Bachelors degree in Tourism and/or related course

Job description

Qualifications

• Bachelors degree in Tourism and/or any related course
• Fresh graduates are welcome to apply
• Prior experience in facilities, property management, hospitality or related field
• Effective verbal and written communication skills
• Able to interact with the general client staff & vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates proactive & professional approach to customer service
• Has a customer-oriented attitude
• Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
• Has Knowledge in Microsoft Office
• Practice email etiquette

Responsibilities

• Foreseeing and assessing the guests/customer needs
• Complying with the establishments regulations and good practices to ensure customer satisfaction
• Maintain a positive workplace ambiance
• Align with The Globe Way culture
• Catering to the guests needs by anticipating and answering their requests in a timely manner
• Handling outgoing and incoming correspondence in an accurate and timely manner
• Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation
• Ensures guests/customers query or concern reaches the appropriate party within the day

Communicating With The Guest / Service Orientation

• Being the liaison between the guest and the site premise
• Responding to the guests questions and inquiries
• Ensuring all information provided to the guest is current and accurate
• Warmth and sincere greetings, personalized if possible
• Consistent phone confirmation of guests or visitors identification (ID)
• Consistent capturing and storing of visitors profile
• Prompt confirmation of the meeting or visit with the host employee
• Issuance of guest badge for the confirmed and valid meeting or visit
• Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee
• Efficiency in handling customer complaints to avoid escalation
• Consistently implement the existing building access house rules in coordination with the monthly reports
• Utilization of the existing visitor management system

Facilitating Guest Traffic

• Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area
• Identify and process legitimate visitors or guests for official meetings
• Identify and process reception desk transactions that need to be diverted to the official
• Identify and process special material receiving transactions such as senior leadership teams and local government
• Identify and process the contractual employees that need issuance of Security OD due to frequent or regular visits
• Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports

LOCATION: BGC, TAGUIG CITY

SCHEDULE: MONDAY TO FRIDAY - 8hr + 1hr break

SALARY: Php 18,000

Job Type: Full-time