Front Desk Officer

PRIME Phils; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

HMO

Company Car

Job summary

A high-end co-working space located in Quezon City is seeking a Front Desk Officer to provide exceptional customer service and manage reception operations. The ideal candidate will have a Bachelor's degree in a related field and 1-2 years of experience in front desk or customer service roles. Responsibilities include welcoming guests, assisting with inquiries, and maintaining a professional reception area. This role requires strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• 1-2 years of experience in front desk, reception, hospitality, or customer service roles.
• Able to efficiently manage inquiries, bookings, and requests.
• Maintaining a professional atmosphere and ensuring clean reception areas.
• Excellent presentation and grooming standards.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficiency in MS Office and booking/reservation systems.

Responsibilities

• Welcome members and guests with a warm demeanor.
• Provide 5-star customer service at all times.
• Manage check-ins and check-outs efficiently.
• Coordinate with internal teams for service delivery.
• Handle reservations for meeting rooms, private offices, and event spaces.
• Maintain accurate records of daily attendance and bookings.
• Answer and route phone calls, emails, and inquiries professionally.
• Coordinate with internal teams to ensure smooth service delivery.
• Notify members of deliveries, messages, or scheduled activities.
• Assist in billing support and documentation when required.
• Ensure the reception and common areas are clean, organized, and presentable at all times.
• Uphold the premium look and feel of the workspace environment.
• Report maintenance or facility concerns promptly.

Skills

Strong communication and interpersonal skills

Excellent presentation and grooming standards

Ability to multitask

Proficiency in MS Office

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Business Administration or related field (preferred)

Tools

Booking/reservation systems

Job description

Job Description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

The Front Desk Officer serves as the first point of contact for members, guests, and clients, delivering a premium, hotel-like experience in a high-end co-working environment. This role ensures seamless daily operations at the reception area while providing exceptional customer service, maintaining a professional atmosphere, and supporting the overall member experience.

Employee Recognition and Rewards

• Commission
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO

Others

• Company Car

Key Responsibilities

1. Welcome members and guests with a warm, professional, and courteous demeanor
2. Provide a 5-star level of customer service at all times
3. Assist with inquiries, bookings, and general requests promptly and efficiently
4. Manage check-ins and check-outs of members and visitors
5. Handle reservations for meeting rooms, private offices, and event spaces
6. Maintain accurate records of daily attendance and bookings
7. Answer and route phone calls, emails, and inquiries professionally
8. Coordinate with internal teams (operations, housekeeping, IT, and security) to ensure smooth service delivery
9. Notify members of deliveries, messages, or scheduled activities
10. Assist in billing support and documentation when required
11. Ensure the reception and common areas are clean, organized, and presentable at all times
12. Uphold the premium look and feel of the workspace environment
13. Report maintenance or facility concerns promptly

Qualifications

1. Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
2. At least 1-2 years of experience in front desk, reception, hospitality, or customer service roles
3. Strong communication and interpersonal skills
4. Excellent presentation and grooming standards
5. Ability to multitask and remain composed in a fast-paced environment
6. Proficiency in MS Office and booking/reservation systems