Front Office Associate

Newport World Resorts; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Newport World Resorts is seeking a Front Office Associate to greet guests, answer calls, and handle queries at the front desk in the Philippines. Responsibilities include registering guests, assigning rooms, issuing keys, and coordinating with bell staff.

The role requires strong communication, customer service, and teamwork, with preference for candidates familiar with hotel operations. Fresh graduates may apply; a Bachelor’s degree in Hotel and Restaurant Management, Tourism, or related field

Job description

JOB SUMMARY

The Front Office Associate is responsible for answering internal and external phone calls and attending to queries.

RESPONSIBILITIES

• Print daily reports as reference for the day’s activities such as arrival list, departure list, in-house guest list, VIP list, guest traces and others

• Read the endorsement logbook and attend briefing before shifts

• Check applicable room rates and promos to be offered for the day

• Prepare registration collaterals such as registration cards, breakfast coupons, promotional items and guest amenities

• Request guests to fill out registration card completely to get personal information for hotel reference

• Register guests and assign room to guests

• Issue, secure and control issuance of room keys

• Work in conjunction with the bell staff to assist guests to their rooms

• File, update and store registration cards and its information to the hotel system

• File guest receipts to use as reference of charges upon departure

• Answer various questions and inquiries from guests

• Handle cashiering duties such as checking guest accounts; accept deposits, collect payment, post charges and issue receipts

• Process foreign currency exchange for guests

• Check guest accounts and identify high balances

• Inform guests of high balances and offer pre-settlement

• Balance and ensure that credit card settlements for the day are correctly settled

• Properly endorse, count, receive or turnover cash float and other monetary items to the next shift

• Arrange amenities to be sent to rooms in the absence of a Guest Relation Officer

• Make reservations through phone or at the front desk in the absence of a Reservations Agent

• Run various reports on the computer for night audit

• Perform concierge duties on a situation basis

• Act as support group and guide to Bell Service and Telephone Operator

QUALIFICATIONS

• Graduate of a Bachelor's degree in Hotel and Restaurant Management, Tourism or equivalent

• Experience as a Front Office Associate in a 3-star-hotel is an advantage

• Fresh graduates may apply

• Possesses excellent communication skills

• Has excellent interpersonal and customer service skills

• Able to interact with customers of different personalities/nationalities

• Can work effectively in a team

• Able to build harmonious working relationship with peers and superiors

• Adaptable and can handle stressful and high pressure situations

• Proficient in MS Office and Google Suite