Front Office Associate

Orchid Garden Suites; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A premier hotel in Manila is seeking a Guest Services Associate to manage guest check-in and check-out, assist with reservations, and provide information about amenities and local attractions. The ideal candidate is a 4-year course graduate with a degree in Tourism or HRM, possessing strong communication skills and a pleasant personality. Responsibilities include addressing guest queries and ensuring a smooth arrival and stay experience. This role is essential for maintaining high standards of guest service.

Qualifications

• Graduate of a 4-year course.
• Relevant degree in Tourism or HRM preferred.
• Strong communication skills and pleasant demeanor.

Responsibilities

• Greet guests and manage check-in/out processes.
• Handle room assignments and luggage assistance.
• Manage bookings and modifications for reservations.
• Provide information on amenities and local attractions.
• Process payments and handle financial tasks.

Skills

Pleasant personality

Good communication skills

Education

4 year course graduate

BS Tourism, HRM or related course

Job description

• Guest Services:Greeting guests, handling check-in/out, assigning rooms, issuing keys, managing luggage assistance.
• Reservations:Managing bookings, modifications, cancellations, and taking new reservations via phone or online.
• Information & Assistance:Providing details on hotel amenities, local attractions, restaurants, and directions.
• Communication Hub:Answering calls, directing inquiries to other departments (housekeeping, maintenance).
• Financial Tasks:Processing payments, handling bills, verifying credit cards, and balancing accounts.
• Coordination:Liaising with housekeeping to ensure room readiness and cleanliness.
• Problem Solving:Addressing and resolving guest complaints in a professional manner.

Job Requirements

• 4 year course graduate
• BS Tourism, HRM and any related course
• Pleasant personality and good in communication skills