Front Office Associate

Orchid Garden Suites

Manila

On-site

PHP 223,200 - 334,800

Full time

14 days+

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Job summary

A premier hotel in Manila is seeking a Guest Services Associate to manage guest check-in and check-out, assist with reservations, and provide information about amenities and local attractions. The ideal candidate is a 4-year course graduate with a degree in Tourism or HRM, possessing strong communication skills and a pleasant personality. Responsibilities include addressing guest queries and ensuring a smooth arrival and stay experience. This role is essential for maintaining high standards of guest service.

Qualifications

Graduate of a 4-year course.
Relevant degree in Tourism or HRM preferred.
Strong communication skills and pleasant demeanor.

Responsibilities

Greet guests and manage check-in/out processes.
Handle room assignments and luggage assistance.
Manage bookings and modifications for reservations.
Provide information on amenities and local attractions.
Process payments and handle financial tasks.

Skills

Pleasant personality

Good communication skills

Education

4 year course graduate

BS Tourism, HRM or related course

Job description

Guest Services:Greeting guests, handling check-in/out, assigning rooms, issuing keys, managing luggage assistance.
Reservations:Managing bookings, modifications, cancellations, and taking new reservations via phone or online.
Information & Assistance:Providing details on hotel amenities, local attractions, restaurants, and directions.
Communication Hub:Answering calls, directing inquiries to other departments (housekeeping, maintenance).
Financial Tasks:Processing payments, handling bills, verifying credit cards, and balancing accounts.
Coordination:Liaising with housekeeping to ensure room readiness and cleanliness.
Problem Solving:Addressing and resolving guest complaints in a professional manner.

Job Requirements