Front Office Supervisor

Princesa Garden Island Resort and Spa; Puerto Princesa; On-site; PHP 279,000 - 391,000; Full time

Job summary

Princesa Garden Island Resort and Spa in Puerto Princesa is seeking a detail-oriented Front Desk Supervisor to lead the guest-facing team and ensure a smooth, welcoming experience for every guest.

You will oversee check-ins, inquiries, and billing, collaborate with housekeeping and maintenance, and mentor staff while upholding hotel policies and standards.

Qualifications

• Experience in front desk operations with supervisory roles.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of hotel reservation systems and POS software.
• Ability to handle guest issues with diplomacy.
• Flexible availability for evenings, weekends, holidays.

Responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area.
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns.
• Handle guest inquiries, requests, and complaints in a timely and efficient manner.
• Monitor and ensure accurate billing for guest reservations and services.
• Assist in the recruitment, training, and development of front desk staff.
• Conduct regular performance reviews for front desk team members.
• Implement and enforce hotel policies and procedures to maintain a high standard of service.
• Contribute to a positive and collaborative team environment.

Skills

Leadership

Organizational skills

Communication

Guest service

Problem resolution

Flexibility

Team player

Education

Bachelor's degree in Hospitality Management

Tools

PMS

POS software

Job description

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

The ideal candidate should have strong leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service.

• Previous experience in hotel front desk operations, with supervisory or leadership roles
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed
• Bachelor's degree in Hospitality Management or a related field is a plus
• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Assist in the recruitment, training, and development of front desk staff
• Conduct regular performance reviews for front desk team members
• Implement and enforce hotel policies and procedures to maintain a high standard of service
• Contribute to a positive and collaborative team environment

Job Requirements

• Graduate of any four (4) year course
• with strong personality
• good team leader